Security Ambassador

Security Ambassador – Nasher Museum of Art As a Security Ambassador, you’ll play a vital role in creating a welcoming, safe, and inclusive museum environment where staff, visitors, and the broader community can fully engage with the Nasher Museum of Art. Your presence and professionalism ensure that everyone who enters the museum feels supported, respected, and connected. What You’ll Do Implement and uphold museum security procedures in collaboration with fellow security staff. Respond calmly and effectively to emergencies, including fire/life safety and medical situations. Maintain strong situational awareness, identifying suspicious, unsafe, or unusual activities. Document incidents clearly and accurately through required reporting protocols. Monitor assigned galleries and museum spaces to encourage safe, respectful visitor behavior. Safeguard artworks, facilities, and property through proactive presence and observation. Welcome and check in visitors at the loading dock; issue temporary badges as needed. Escort Duke Facilities personnel and external contractors to secure, non-public areas. Address policy concerns in a respectful, visitor-centered manner. Provide exceptional customer service to visitors, staff, and community partners. Assist guests with inquiries, directions, and general information about the museum and Duke campus. Maintain clear and professional communication with museum staff and security leadership. Conduct opening and closing procedures and maintain daily logs as outlined in standard operating procedures. Monitor and operate museum video surveillance systems. Support after-hours and special events as needed. Participate in required training and ongoing professional development. Operate a golf cart for museum-related duties. Perform other responsibilities as assigned to support museum operations and visitor experience. Schedule Saturday–Wednesday, 8 am to 5 pm. No on‑call shifts. In This Role, You Will Succeed By Bringing Communication and comprehension skills normally acquired through a high school education. Dependability and sound judgment in daily responsibilities. Minimum of 2 years related experience and/or training in a customer service oriented field. Previous security experience in a public environment preferred. Strong communication skills, including clear spoken and written English (bilingual abilities welcomed). High observation skills and situational awareness. Physical ability to stand, walk, climb stairs, and work outdoors as needed. Comfort with Microsoft Office tools and basic computer applications. Flexibility to work evenings, weekends, holidays, and late‑night shifts. A satisfactory MVR check for golf cart operation. Compensation and Benefits Anticipated pay range: USD $20.00 to $24.10 per hour (annual base salary). Additional benefits include comprehensive medical and dental programs, generous retirement benefits, and a wide array of family‑friendly and cultural programs. Learn more at Equal Opportunity Employer Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, or military status. Essential Physical Job Functions Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and reasonable accommodation(s) can be requested with Duke Access and Accommodations Services (email: View email address on click.appcast.io; phone: View phone number on click.appcast.io). #J-18808-Ljbffr Duke University