Community Outreach Coordinator (Full-Time 40 Hours Per Week)

Description A team liaison between Rainbow and its current and future customers. Responsible for sharing Rainbow's FREE programs and services, supporting the needs, goals, and aspirations of low-income individuals, families, seniors, Veterans, and people with disabilities to socially and economically advance. Accepts ownership to effectively provide explementary customer service around customer solutions and inquiries, keeping client satisfaction at the core of every decision and behavior. Organize and coordinate resource and social events to be delivered and managed where services are provided. ESSENTIAL DUTIES AND PRIMARY RESPONSIBILITIES Knowledge of programs and services for day-to-day program delivery, including providing information and referral to individuals impacted by income barriers in society. Communicate regularly with Leadership, the Director of Education, and Workforce Development. Ensures referral lists are up-to-date and accessible. Facilitates the distribution of educational materials internally. Identifies program efficiencies and opportunities to better reach underserved communities through provider and community outreach and ongoing program improvements. Cultivates relationships with key partners and supporting organizations. COMMUNITY OUTREACH Manage large amounts of outbound and inbound calls promptly

Identify customers’ needs, clarify information, research every issue, and provide resources/solutions and/or alternatives

Seize opportunities to describe programs and services offered

Build sustainable relationships and engage customers by walking the extra mile

E-mail resident opportunity reviews and pertinent information to the responsible Resident Services Coordinator for follow-up

Compile and maintain data for accurate monthly and bi-monthly reporting

Attend educational seminars to improve knowledge and performance level when made available

Meet personal and team qualitative and quantitative targets Event Coordination

KNOWLEDGE, SKILLS, AND ABILITIES Previous experience in a customer support role

Track record of over-achieving quota

Strong phone and verbal communication and active-listening skills

Customer focus and adaptability to different personality types

Ability to multi-task, set priorities, and manage time effectively

Proficiency in utilizing the Microsoft Office suite of programs

Excellent communication and interpersonal skills

Demonstrated ability to build relationships with all levels of volunteers, residents, coworkers, and supervisors

Ability to effectively organize time, work independently, handle confidential material, and work well under pressure

Computer proficiency in database management

Highly organized, detail-oriented, and accurate and takes initiative

Capable of managing multiple projects in a fast-paced environment

Ability to work independently with minimal direct supervision and prioritize tasks

Team player attitude managing all aspects of the job

POSITION REQUIREMENTS

Three to five years experience in social services or related fields, designing and delivering community-based programs and services, preferably in a nonprofit setting.