Customer Service Specialist: Las Vegas

divh2Customer Service Specialist: Las Vegas/h2pLas Vegas, NV/pp*1-year of restaurant experience required./ppHave you personally experienced the varied demands of a food service operation?/ppDo you love the challenge of thinking on your feet and solving problems in real time?/ppIs dependability a point of personal pride for you?/ppIf so, read on to learn more about our open CSS role and apply today!/ph3About the Role/h3pAs an 86 Repairs Customer Service Specialist (CSS), you will join the ranks of committed customer service professionals with food service backgrounds who exemplify customer centricity. This group of ambitious professionals understands the value of commitment and follow-through, showing up each day to ensure 86 customers are supported whenever a service need arises./ph3Responsibilities/h3ulliPromptly respond to customer requests by phone, text message, email, chat, slack, and portal./liliCommunicate with customers and vendors to identify the root cause of an issue./liliTroubleshoot equipment repairs with customers in real time./liliSolve complex problems, both technical and non-technical in nature./liliCoordinate service visits and repairs to ensure optimal customer uptime./liliUtilize data insights and service history to provide consultative feedback to customers./liliResolve time sensitive tasks in an expeditious manner./liliFollow processes and procedures in order to ensure complete, accurate, and timely records in all relevant systems and profiles./liliTake pride in delivering high quality service and written documentation./liliGrow relationships with our customers and vendors./liliEnsure customer and vendor satisfaction and provide world-class support./liliChampion the voice of the customer in collaboration with other 86 teams./liliManage a seamless customer experience from end-to-end, ensuring our service request execution delights every customer./li/ulh3Qualifications/h3ulli3+ years of experience in customer facing roles (e.g. restaurant, hospitality, and/or service vendor)./liliAt least 1-year of restaurant experience (can be FOH or BOH)./liliPractical experience with helpdesk software and cloud-based telephony systems like Twilio./liliStrong organizational skills with the ability to juggle competing priorities./liliStrong analytical and problem solving skills./liliSuperb written and verbal customer handling skills./liliHigh attention to detail./liliDeadline driven./liliAbility to work successfully within a fast-paced, time sensitive environment./liliStrong technical skills (Google Suite, Excel)./liliPersonal accountability and the ability to self-manage./liliOutside-the-box thinker./liliFlexibility to work scheduled shifts which may include weekend days and some holidays (candidates without this flexibility will not be considered)./liliSpanish language proficiency is a plus./li/ulh3We Do Not Require/h3ulliA college degree or high GPA./liliTools: Well provide you with your computer, monitor, and everything you need./liliStartup or tech experience (an aptitude for fast-paced computer-based work is enough)./li/ulh3Compensation Benefits/h3ulliCompany-provided equipment (computer; monitor; tools)/liliCompetitive base salary in line with the Chicago market. The starting annual wage for this role is in excess of $55,000. Benefits package (separate from base salary) totals ~$10K, including up to $800 monthly for health, dental, vision, disability, and life insurance plans./liliFlex spending account for family and child care./liliEmployee assistance programs./lili401(k) plan with up to 3% matching./liliUnlimited PTO, following an introductory 90-day work period, with generous paid parental and sick leave policy./liliRegular fun team-building events both virtually and IRL./liliPlus our Check Please dining benefit, where the company pays for you to eat at our customers restaurants!/li/ulh3Our Company/h3p86 Repairs is transforming a huge, overlooked problem in restaurants: getting things fixed. While other parts of the industry have evolved thanks to technology (think: online ordering, point-of-sale), repairs and maintenance (RM) has kept the status quo/ppUntil we came along./pp86 launched an RM management platform built for the restaurant industry in 2019. Our tech-enabled solution includes on-demand repair management and preventative maintenance. With 86 Repairs, restaurants can access data-driven insights and 24/7 support to control their facilities, reduce their RM costs, and spend less of their teams time on equipment repairs./ph3Our Community/h3p86ers are thoughtful, ambitious, and creative folks working together across multiple states. We have industry veterans and non-industry folks alike. We gather regularly for team events that include delicious meals at our customers restaurants./ppWere looking for sharp people who want to contribute new perspectives to our community and help us grow. We value folks who are comfortable with rapid change and are excited to build a company together. We dont have it all figured out, so we need team members who thrive on new challenges./ph3Our Commitment/h3pThe only way to build a great company is by hiring talented people with diverse backgrounds and rich life experiences. Those experiences contribute to our culture and help us find creative solutions to the tough problems were solving. Because of this, 86 Repairs is committed to inclusion across race, gender, age, religion, identity, disability, and background in everything we do./ppHistorically, women and people of color are hesitant to apply for a role unless they meet every qualification listed in the job description. If you are uncertain if youre a fit, please apply. Wed rather have one more resume to review than miss the chance to meet amazing talent./pp* If you require reasonable accommodations to participate in our interview process please let us know./p/div