Field Service Representative(FSR)
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Field Service Representative
We are seeking a highly skilled Field Service Representative (FSR) to support a mission-critical U.S. Government customer leveraging advanced Palantir technologies. The ideal candidate brings hands-on experience with Palantir platforms, strong communication skills, and the ability to work directly with military and intelligence users in a fast-paced operational environment. This role requires a self-starter who can train users, support operational workflows, assist with dashboard creation, troubleshoot issues, and serve as a critical link between end users and Palantir engineering teams.
Responsibilities:
- Build strong, proactive relationships with users at the customer site and identify use-case gaps.
- Support users by creating initial dashboards and helping formulate operational and analytical questions.
- Stay current on all platform updates, features, and capability releases.
- Staff the Help Desk, resolve issues, and coordinate with Palantir engineering teams to address technical problems.
- Provide detailed and timely feedback to engineering teams on product performance, user issues, and feature needs.
- Consistently communicate system or operational issues to the Palantir team and customer leadership.
- Support mission execution by enabling users to fuse intelligence sources and leverage platform tools effectively.
Required Qualifications:
- U.S. Citizenship (required by U.S. Government contract).
- TS/SCI eligibility (active TS/SCI preferred).
- Prior experience working with Palantir platforms (Foundry, Gotham, Gaia, etc.).
- Strong communication skills with the ability to explain complex concepts clearly.
- Ability to work independently and in a team environment supporting high-tempo operations.
- Ability to travel up to 25% domestically or internationally, as required.
Preferred Qualifications:
- Recent, hands-on experience with Palantir platforms.
- Military, Special Operations, or Law Enforcement background.
- Experience briefing senior military or government stakeholders.
- Background fusing intelligence capabilities in support of operations.
- Technical foundation with working knowledge of: HTML, Ruby, Python and/or Java
- Microsoft Excel
- Hardware, networks, and basic server administration
$75k - $80k
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