Field Service Representative (FSR)

Hampton, Virginia

Top Secret w/ SCI

On-site only

Information Technology

Overview

GovCIO is currently hiring for a Field Service Representative (FSR). The ideal candidate will be responsible for the overall function of the deployable communications system for the customer from delivery to deployment. Producing top quality products for the customer is vital. This position will be in Hampton, Va and will be an onsite position with 24/7 support.

Learn about our Deployable Service Team (

Responsibilities

GovCIO integrates deployable communications capabilities on behalf of our customer to provide deployable communications capabilities worldwide. GovCIO manages the hardware and software configurations; develops and provides training; field service support, logistics services; and manages Information Assurance and Risk Management Framework processes on behalf of the customer. As the Subject Matter Expert (SME) Field Service Representative (FSR) you are the primary liaison between the customer and company. You are responsible for the overall function of the deployable communications system for the customer from delivery to deployment. You are the SME in system assembly, installation, and system configuration in accordance with site assessments and schematics. You are the SME in ensuring completeness of system programming and optimization as part of the installation process and perform routine system maintenance and analysis functions, including hardware configurations and adding, removing, and replacing equipment components, when necessary. You provide on-site end-user training on system operation, maintenance, and limited troubleshooting. Operate efficiently to conclude all on-site installation, repair, maintenance, and test activities.

• Assembles, installs and configures systems and equipment in accordance with site assessments and schematics

• Completes system programming and optimization as part of the installation process

• Performs routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components, when necessary

• Provides on-site end-user training on system operation, maintenance and limited troubleshooting

• Operate efficiently to conclude all on site installation, repair, maintenance and test activities

• Perform troubleshooting and strive to resolve issues

• Produce frequent and analytical service reports

• Team up with colleagues and pass on important information

• Discern customer needs and offer advice or recommendations

• Formulate relationships of trust with customers

• Troubleshoot and diagnose malfunctions to eliminate problem in minimum time

• Maintain effective customer communications and relations

• May provide onsite training of customer support personnel

• Familiar with SATCOM terminals and Networking equipment

• Excellent interpersonal and organizational skills

• Ability to work in a team environment and collaborate

• Ability to work with the customer on a daily basis to train with the system, deploy the system and troubleshoot the system.

• Able to operate independently, self-starter

Qualifications

High School with 3 - 6 years (or commensurate experience)

Required Skills and Experience

• Clearance Required: Active TS SCI

• 1-3 years Networking and/or System administration experience

• DoD 8140 IAT Level II (Sec+CE, SSCP, CND, CCNA Security, etc)

• Ability to support 24/7 operations (Shift Work)

• Travel up to 25% based on availability and mission requirements, international travel to customer locations in Europe, Asia, and other locations.

Preferred Skills and Experience

• Experience with DoD deployed communications

• Experience with DoD NIPR, SIPR, and JWICS Networks

• IT Help Desk

#DSG #NSS #MAVERICK #TMK #TM

Posted Salary Range

USD $75,000.00 - USD $80,000.00 /Yr.

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect

Interview & Hiring Process

If you are selected to move forward through the process, here’s what you can expect:

• During the Interview Process

• Virtual video interview conducted via video with the hiring manager and/or team

• Camera must be on

• A valid photo ID must be presented during each interview

• During the Hiring Process

• Enhanced Biometrics ID verification screening

• Background check, to include:

• Criminal history (past 7 years)

• Verification of your highest level of education

• Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

• Employee Assistance Program (EAP)

• Corporate Discounts

• Learning & Development platform, to include certification preparation content

• Training, Education and Certification Assistance*

• Referral Bonus Program

• Internal Mobility Program

• Pet Insurance

• Flexible Work Environment

*Available to full-time employees

Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.