Appointment Business Center Scheduler I/II

Appointment Business Center Scheduler (Access Coordinator)

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Closing Date: 10/05/2026

Type of Position: Regular

Work Shift: Day Shift (United States of America)

Sponsorship Available: No

Institution Name: University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting, please contact Human Resources at View email address on click.appcast.io.

Department: ICE | CORE PA Float

Summary of Job Duties: The Appointment Business Center Scheduler (Access Coordinator) answers telephones and coordinates appointments in a call center environment. The Appointment Business Center Scheduler plays a crucial role in our organization by supporting patient care activities. If you have strong communication skills and a passion for providing excellent customer service, we invite you to apply for this exciting opportunity to join our team.

Qualifications: Minimum Qualifications:

• High school diploma/GED
• Basic proficiency with computers (preferably MS Office)
• Excellent telephone etiquette skills
• General knowledge of office machines including printers and scanners

Level I: One (1) year of customer service experience

Level II: Two (2) years of customer service experience

Preferred Qualifications:

• Call center experience
• Experience in registration, billing, or scheduling in a healthcare environment
• Knowledge of basic medical terminology

Additional Information: Job Responsibilities:

• Schedules, reschedules, coordinates, and cancels appointments
• Inputs and/or updates accurate patient information
• Communications accurate and complete information
• Must maintain strict confidentiality
• Performs other duties as assigned

This position is in a call center and remote work is not an option.

Salary Information: Level I: $16.00 - hr Level II: $16.88 - hr

Required Documents to Apply: List of three Professional References (name, email, business title), Resume

Optional Documents: Proof of Veteran Status

Special Instructions to Applicants: Recruitment Contact Information: Please contact View email address on click.appcast.io for any recruiting related questions. All application materials must be uploaded to the University of Arkansas System Career Site Please do not send to listed recruitment contact.

Pre-employment Screening Requirements: This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Benefits Eligible: Yes