Service Concierge

Concierge Position at Commonwealth MotorsDo you love meeting new people on a daily basis? Is connecting with people and helping them meet their needs something you enjoy? We are looking for a Concierge to help our loyal customers take advantage of upgrade opportunities that might be available to them while they are servicing their vehicles! Sometimes the best deals come up when you least expect it! We say "Shop us Last" for a reason! If you're a people person this is the right role for you! Looking for "Mother's Hours"? This role could be perfect.Commonwealth Motors has been a family owned and operated business since 1991. Our employees have always been the main focus in helping to grow our business into the largest dealer group north of Boston.A proud member of the Commonwealth and of Lawrence, MA, we also recognize the value of giving back to the community. That’s why we’ve given back to a variety of local charities and youth organizations throughout the 20+ years we’ve been here.The customer always comes first but without great employees we could not achieve this.What We OfferMedical and DentalGrowth opportunitiesFamily owned and operatedFlexible Work ScheduleResponsibilities include but are not limited to the followingAnswer customer calls and establish follows-up with sales appointmentsRespond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templatesProvide customers with initial product information & direct them to the appropriate dealership resourcesPresent initial financing options based on customer needsFollow up with leads that are not ready to make an appointment or no-showParticipate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership managementUtilize CRM tracking system dailyQualificationsAt least one previous role based in strong customer service experienceTeam player attitudePrompt and courteousEnthusiastic personalityMust have strong computer skillsBilingual a plus