General Manager

JETSET Pilates Research Triangle Park is seeking a General Manager to oversee studio operations and drive membership growth. The General Manager will be responsible for building membership, leading community outreach, hiring and developing the team, and owning the studio’s financial performance. This is not a passive management role. It is a hands‑on leadership position that requires strong sales ability, marketing initiative, operational discipline, and community presence. Key Responsibilities Capture, nurture, and close incoming leads Develop partnerships with local wellness, retail, and community organizations Organize and execute community outreach events Achieve membership, revenue, and utilization targets Track and analyze KPIs including sales conversion, retention, and revenue Leadership & Team Management Recruit, hire, and onboard instructors and studio team members Build a positive, high‑accountability team culture Provide coaching, feedback, and performance management Ensure staff understands expectations around service, energy, and professionalism Lead by example in work ethic, urgency, and ownership Operational Excellence Oversee daily studio operations including scheduling, payroll, reporting, and inventory Maintain brand standards and studio presentation at all times Be present during peak class times to provide leadership and support Manage expenses and operate within budget Ensure consistent communication regarding performance metrics Teaching & Studio Support Complete JETSET instructor training Teach approximately 4–6 classes per week (or as needed) Be capable of stepping in to cover classes when necessary Maintain understanding of programming and instructor performance standards Key Skills & Abilities Sales Leadership: Proven ability to drive revenue and close memberships Community Builder: Comfortable representing the brand and building local relationships Business Acumen: Strong understanding of KPIs and financial accountability Operational Discipline: Organized, systems‑oriented, and detail‑driven Self-Starter: Thrives in a startup‑style environment Qualifications 2+ years of management experience (boutique fitness, hospitality, or service‑based business preferred) Proven success in membership sales or revenue‑driven roles Willingness to work mornings, evenings, and weekends CPR/AED certification required (or willingness to obtain) Competitive and performance‑driven Strong communicator with leadership presence High energy and hands‑on mindset Comfortable taking ownership of results Growth‑oriented and interested in long‑term opportunity Benefits & Compensation Bonus: Performance‑based incentive structure tied to revenue and membership growth Hours: 40+ hours per week Growth Opportunity: Potential for expanded leadership as additional locations open What Success Looks Like The General Manager builds a strong membership base, establishes meaningful community partnerships, and drives consistent growth in revenue and utilization while maintaining a premium boutique experience. About JETSET Pilates JETSET Pilates is a modern, music‑driven reformer Pilates concept delivering high‑energy classes in a curated, luxury studio environment. With strong growth nationwide, JETSET is expanding into new markets with a focus on performance, culture, and elevated member experience. #J-18808-Ljbffr