Territory Sales Manager

Territory Sales ManagerCrossroads Pharmacy is a specialty pharmacy headquartered in Livingston, NJ. We serve a diverse set of specialty healthcare practices including Primary Care, Women's Health and Neurology. We are committed to improving medication management and patient outcomes through personalized service, innovative packaging, 24-hour pharmacy access, and close coordination with prescribers and insurance providers.As the Territory Sales Manager (TSM), you will be the face of Pharmacy in your assigned territory, driving revenue growth by promoting our pharmacy services to healthcare practices and facilities within the territory. You will cultivate, grow and nurture relationships with healthcare providers ranging from Psychiatrists, Neurologists and OBGYN Doctors. A key component of the role involves managing the medication prior authorization process — working with prescribers, insurance, and our internal operations to ensure smooth onboarding and ongoing service.Key ResponsibilitiesBusiness Development & Sales Identify, prospect, and develop new business opportunities in long-term care and behavioral health facilities across the territory.Present and demonstrate the value proposition of our services (custom packaging, 24-hour pharmacy, prior auth support, etc.) to facility leadership, clinicians, and decision-makers.Build and maintain strong relationships with existing clients to expand service adoption (e.g., encouraging transitions, upsells, renewals).Collaborate with internal teams (operations, pharmacy, clinical) to develop tailored proposals, transition plans, and implementation strategies.Prior Authorization & Clinical Coordination Lead coordination between providers (prescribers), insurance companies, and our pharmacy/clinical team to facilitate medication prior authorizations.Act as a liaison to streamline the prior authorization process and ensure timely approvals, minimizing delays in patient care.Educate prescribers and facility staff on prior authorization requirements, cost-containment strategies, and alternative therapies when appropriate.Work with the internal pharmacy team to ensure proper documentation, eMAR coordination, and ongoing compliance.Account Management & Client Success Serve as the primary point of contact for your facilities; anticipate needs, address concerns, and ensure high satisfaction.Monitor key performance metrics (e.g., refill rates, prior auth turnaround, service adoption) and proactively recommend improvements.Schedule regular check-ins, site visits, and business reviews with clients.Facilitate seamless transitions for facilities switching to us, working with the operations team to develop custom implementation plans.Market Intelligence & Strategy Track market trends, regulatory changes, competitive landscape, and payer dynamics in your territory.Provide insights and feedback to leadership to shape sales strategies, marketing initiatives, and service development.Attend industry conferences, networking events, and facility tours to increase our visibility.Administrative & Reporting Duties Maintain a CRM with up-to-date pipeline, forecast, and activity records.Report on sales performance, territory growth, prior auth metrics, and client satisfaction.Develop territory plans and quarterly business reviews.Travel Regular travel within territory to meet with facilities, prescribers, and clients.Qualifications / RequirementsBachelor's degree preferred (Business, Healthcare, Life Sciences, or relevant field)Proven sales experience (ideally 3+ years), preferably in healthcareExcellent communication, negotiation, and presentation skillsStrong organizational skills, ability to manage multiple accounts and prioritiesSelf-motivated, goal-oriented, and comfortable working in a fast-growing, dynamic environmentAbility to travel frequently within territoryProficiency in Microsoft Office, CRM systems, CoverMyMeds, and experience with reporting and forecastingValid driver's license and reliable transportationCompensation & BenefitsCompetitive base salary $60k-$70kUncapped Commission / performance-based bonus structureTravel stipend and reimbursement for business travelHealth, dental, and vision insurance401(k) plan with 3-4% employer matchPaid time off (PTO), including vacation, sick leave, and holidaysSupportive, mission-driven culture focused on improving care for vulnerable populationsWhy Join Crossroads Pharmacy? Innovative Services: Be part of a team that offers 24-hour pharmacy access, customized packaging, prior authorization assistance, and close clinical coordination.Growth Opportunity: As a growing pharmacy in a niche market, there's room for advancement and leadership.Collaborative Team: Work cross-functionally with pharmacy operations, clinical staff, and leadership committed to delivering quality care.Flexible work from home options available.