Bilingual Receptionist

Bilingual Client Experience ProfessionalWe're looking for a bilingual client experience professional to be the welcoming, steady voice of our law firm. This is more than answering phones — you'll be the person who makes clients feel heard and taken care of, often during some of the most stressful moments of their lives. Previous legal office experience is required.Key ResponsibilitiesServe as the first point of contact for clients, opposing counsel, courts, judges' chambers, and other callersHandle calls involving offers, settlements, and case updates with professionalism and discretionDe-escalate and support upset, anxious, or frustrated clients with empathy and patienceDeliver a consistently positive, calm client experience across phone, email, and in-person interactionsAccurately triage and route calls to the appropriate attorney or paralegalSchedule consultations, court calls, and follow-ups Maintain strict confidentiality around case and client informationSupport front-office operations: greeting visitors, managing mail, light administrative tasksWhat We're Looking ForSomeone who genuinely enjoys helping people, even under pressureA calm, reassuring presence for clients navigating stressful legal mattersDiscretion, reliability, and sound judgment Strategic Legal Practices, APC