Bilingual Receptionist

Bilingual Client Experience Professional We're looking for a bilingual client experience professional to be the welcoming, steady voice of our law firm. This is more than answering phones — you'll be the person who makes clients feel heard and taken care of, often during some of the most stressful moments of their lives. Previous legal office experience is required. Key Responsibilities Serve as the first point of contact for clients, opposing counsel, courts, judges' chambers, and other callers Handle calls involving offers, settlements, and case updates with professionalism and discretion De-escalate and support upset, anxious, or frustrated clients with empathy and patience Deliver a consistently positive, calm client experience across phone, email, and in-person interactions Accurately triage and route calls to the appropriate attorney or paralegal Schedule consultations, court calls, and follow-ups Maintain strict confidentiality around case and client information Support front-office operations: greeting visitors, managing mail, light administrative tasks What We're Looking For Someone who genuinely enjoys helping people, even under pressure A calm, reassuring presence for clients navigating stressful legal matters Discretion, reliability, and sound judgment Strategic Legal Practices, APC