Service Manager - Land Rover Cary

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Land Rover Cary has an outstanding opportunity for a Service Manager to join their team and the Holman Family! Job Duties Offers and ensures that the shop offers the highest level of customer service. Manages all aspects of service department operations: staffing, provision of vehicle services, warranty administration, client retention, cost controls, achievement of objectives, and maintenance of all service records. Ensures that the daily inventory of Technician's time is consistently sold to service clients. Serves as a liaison between the Shop Foreman, Service Advisors, Parts Personnel, Technicians and Warranty Administration. Through communication, oversight and direction works to ensure employee satisfaction, customer satisfaction and return on investment. Promotes the recruitment and development of some or all: Team Leaders, Supervisors, and Assistant Managers and non-management employees. Liaison with the manufacturer; works with factory representative to achieve factory objectives. Perform all other duties and special projects as assigned. Education and/or Training High School diploma or GED; College degree preferred and 5+ years of related experience or training; or equivalent combination of education and experience. Relevant Work Experience 5+ years of dealership service experience in various aspects of the service department which may include some or all of the following: technician, service advisor, team lead, foremen, Assistant Manager or similar related work; experience or working knowledge of car repair and customer engagement. Experienced in service principles, concepts and service department operations. Benefits Health Insurance Vision Insurance Dental Insurance Life and Disability Insurance Flexible Spending and Health Savings Accounts 401(k) plan with Company Match Paid Time Off (PTO) Paid Holidays Bereavement Jury Duty Regular Full-Time: We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees. Temporary or Part-Time: In geographic areas with statutory paid sick leave, part‑time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements. Artificial Intelligence Statement We recognize that applicants for positions at any organization may view AI tools for tasks such as drafting a resume or cover letter, provided the information is accurate and truthful. However, applicants should not use AI tools to: Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification process(es). Misrepresent or embellish qualifications, skills, or experience. Create false or misleading representations of identity (e.g., deepfakes or altered images/videos). Your application, whether an AI tool is used or not, should reflect your authentic abilities and experiences. Any use of AI that compromises honesty or integrity may result in disqualification from the process. Equal Opportunity Employment and Accommodations Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are a person with a disability needing assistance with the application process, please contact View email address on click.appcast.io. #J-18808-Ljbffr Holman