Customer Service Rep w/Graphic Design Experience

Benefits: Employee discounts Opportunity for advancement Paid time off Training & development Bonus based on performance Position Summary The Customer Service Rep serves as the primary point of contact for customers in a fast‑paced digital print center. This role is responsible for managing incoming inquiries, preparing estimates, processing orders, communicating with the production team, and ensuring a smooth, positive customer experience from project initiation through delivery. Key Responsibilities Customer Interaction & Support Serve as the first point of contact for walk-in, phone, and email customers. Understand customer needs and recommend print solutions, products, and services. Communicate production timelines, pricing, and job specifications clearly and professionally. Handle customer concerns or issues promptly and effectively. Order Taking and Job Management Prepare accurate job tickets, estimates, and order details for production. Review artwork files for completeness and basic print readiness. Coordinate with the design and production teams to ensure accurate job fulfillment. Track job progress and keep customers informed about order status. Sales Support & Upselling Recommend additional services such as finishing options, signage, mailing, or marketing materials. Maintain knowledge of products, equipment capabilities, and pricing structures. Follow up with customers on previous orders or pending quotes. Administrative & Operational Support Maintain organized customer records, job logs, and communication notes. Process payments, invoices, and receipts accurately. Assist with daily center operations such as packaging completed orders. Support the production team during peak periods as needed. Qualifications High school diploma or equivalent required. 1–2 years of customer service, sales, or administrative experience preferred. Experience in the print or graphic communications industry is a plus. Technical Skills Basic understanding of digital printing processes. Has 1+ years with Adobe Acrobat or Adobe Creative Suite in a design production role. Ability to learn estimating and MIS systems. Comfortable using computers, email, and office software. Soft Skills Excellent communication and interpersonal skills. Strong attention to detail and accuracy. Ability to multitask and stay organized. Professional, friendly, and customer‑focused attitude. Problem‑solving ability and willingness to collaborate. Physical Requirements Ability to lift up to 25 lbs occasionally. Standing or walking for extended periods. Work in a front‑office environment adjacent to production equipment. To apply, send your resume and a short note about why you'd be a great fit to View email address on click.appcast.io. #J-18808-Ljbffr