Director of Operations

Description At Larson Capital Management, LLC , we believe success is built by people who are goal-oriented, lead with a servant heart, and demonstrate a warrior spirit in everything they do. As a key member of our leadership team, the Vice President of Operations will bring energy, initiative, and integrity to their work while supporting both our clients and colleagues through strong stewardship and collaboration. The Vice President of Operations is the firm’s chief process architect and operational backbone. Partnering directly with the President, the VP owns the design, documentation, implementation, and ongoing accountability of every process and procedure that runs the business. The mandate is simple and absolute: every function in the organization operates from clear, written, repeatable procedures — and those procedures are followed. This role exists to make sure the bus runs on time. The VP drives all operations across the firm, sets the operating rhythm, holds leaders accountable to commitments and timelines, and is the President's most trusted partner in translating strategy into disciplined daily execution. The VP also extends that same operational rigor outward by coaching and mentoring portfolio company executives. This is a hands-on, high-accountability role for someone who believes that great organizations are built on written procedures, clear ownership, and relentless follow-through. Key Responsibilities Process & Procedure Architecture (Primary Mandate) Own the creation, implementation, and ongoing maintenance of process and procedure maps across every function of the firm investment operations, finance and accounting, investor relations, compliance, legal, HR, IT, and portfolio support. Ensure that every aspect of the organization operates from documented, written procedures that are accessible, version-controlled, and kept current. Conduct end-to-end process mapping (current state and future state), identify gaps and redundancies, and design optimized workflows with clear inputs, outputs, owners, hand-offs, and decision rights. Build and maintain the firm’s central operating manual / procedure library; lead periodic reviews to ensure procedures remain accurate, complete, and used. Apply continuous improvement methodologies (Lean, Six Sigma, or equivalent) to eliminate waste, reduce cycle times, and improve quality across all workflows. Operational Accountability & Cadence Partner with the President to establish and enforce the firm’s operating rhythm — annual planning, quarterly business reviews, monthly operating reviews, weekly leadership meetings, and daily stand-ups as required. Drive accountability across the leadership team: track commitments, deadlines, and deliverables; surface slippage early; and ensure issues are resolved, not deferred. Build and own the firm’s KPI and operational dashboard; provide the President with a clear, real-time view of organizational performance against plan. Serve as the President's right hand on execution — translating priorities into action plans, sequencing initiatives, and ensuring nothing falls through the cracks. Make the bus run on time: every meeting prepared, every deliverable on schedule, every commitment tracked to completion. Driving Firm-Wide Operations Provide operational leadership across all firm functions; ensure cross-functional initiatives are scoped, resourced, and executed on time and on budget. Lead implementation of new systems, tools, and technology that increase operational efficiency and scalability. Manage vendor relationships and external service providers; ensure SLAs are defined, measured, and met. Own onboarding and offboarding processes for firm employees and new portfolio investments to ensure consistent execution. Identify operational risk, design controls, and partner with compliance and legal to ensure procedures meet regulatory and fiduciary standards. Portfolio Company Coaching Coach and mentor portfolio company executives on operational rigor, performance management, and strategic execution. Share the firm’s process discipline and operating cadence with portfolio company leadership teams; help them install written procedures, KPI dashboards, and accountability systems in their own businesses. Serve as an on-call operational resource to portfolio company CEOs and COOs working through process, organizational, or execution challenges. Requirements 15+ years of progressive operational leadership experience, with a demonstrated record of designing, documenting, and implementing process and procedure frameworks at scale (10+ years in private equity / commercial real estate industry). Proven track record of building a written operating system — procedure libraries, SOPs, process maps, RACI matrices, KPI dashboards — and driving organization-wide adoption. Experience reporting to or partnering closely with a President, CEO, or Managing Partner as the executor of organizational priorities. Exceptional accountability and follow-through; comfortable holding senior peers and direct reports to commitments without damaging relationships. Strong operational and financial acumen; able to read financials, build operating models, and translate strategy into measurable execution. Outstanding written communication; able to produce clear, concise procedures and policies that people actually use. Bachelor's degree required; MBA or relevant advanced degree preferred. Preferred Qualifications Lean, Six Sigma (Green Belt or Black Belt), or other formal process improvement certification. Prior experience in a private equity firm, professional services firm, or PE-backed portfolio company. Experience implementing process management or workflow tools (e.g., business process management software, project management platforms, knowledge management systems). Background in management consulting, internal audit, or operational excellence functions. Experience standing up an operations function from the ground up in a growing organization. Personal Attributes Process-obsessed; believes that what gets written down gets done. Bias toward action and ownership of outcomes — not activities. Calm, organized, and unflappable under pressure; the steady hand in the room. Direct and candid communicator; willing to push back, elevate when needed, and hold the line on standards. Humble, high humility; comfortable operating one layer behind the President and making others successful. Resilient, detail-oriented, and tireless on follow-through. Benefits & perks package At Larson Capital Management, LLC, we offer competitive base salary commensurate with experience, annual performance bonus, and meaningful long-term incentive participation. Profit Sharing Bonus Program 401(k) Employer Match up to 4% Medical, Dental, Vision Insurance (HDHP HSA plans are 100% paid for the employee) ER PD Telehealth ER PD Life, Disability & EAP Insurance Supplemental Insurance Paid time Off (112 hours after 90 days) Holiday Pay (12 Holidays) Training & Education ER Events, Awards, Activities #J-18808-Ljbffr