Patient Services Coordinator

Job Description

Job Description

We are seeking a highly organized, friendly, and professional Patient Services Coordinator to join our medical team. As the first point of contact for patients, you will play a vital role in providing excellent customer service, managing patient schedules, and ensuring the smooth operations of our office. This position requires excellent communication skills, a strong attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

• Greet and check in patients as they arrive at the office
• Answer phone calls, schedule appointments, and manage patient inquiries
• Verify and update patient information in the electronic medical record system
• Collect patient demographics, insurance details, and patient financial responsibility
• Verify insurance benefits including contact insurance companies for copays and deductibles
• Calculate and collect patient copays and deductibles due including overdue balances
• Assist patients with forms, medical records, and other documentation as needed
• Coordinate with medical staff to ensure efficient patient flow
• Handle patient complaints and concerns in a professional manner
• Maintain a clean and welcoming reception area
• Perform general office duties such as filing, faxing and mailing

Qualifications:

• High school diploma or equivalent required
• Previous experience in a medical office setting required
• Basic knowledge of ICD-10 and CPT coding
• Strong communication and interpersonal skills
• Proficient with office software (EHR, Microsoft Office, etc)
• Ability to maintain confidentiality and handle sensitive information
• Strong attention to detail and organizational skills
• Ability to work effectively both independently and as part of a team