Medical Interpreter

Interpretation Service Provide accurate and effective interpretation (or translation) of procedures and other interactions for limited English speaking patients (both adult and adolescent), their families, and staff, via phone, in person, or in writing. Provide accurate and effective translation of written documents, correspondence, and brochures used by patients, families, and staff. Help clinic staff by providing translated test results when needed and help with translation services for in-basket messages as needed. Customer Service Greets and directs all patients, visitors, sales representatives, etc., who need assistance to the appropriate department and/or staff member using AIDET. Answers/transfers telephone calls in a clear, calm, and professional manner. Screen calls by urgency and routes calls promptly, accurately, and professionally to the appropriate party. Registration/Scheduling Receives and interviews patients or responsible individuals to gather, verify, and enter demographic and insurance information necessary for completion of electronic health record and insurance claim processing at each patient visit. Schedules, preregisters, cancels, reschedules tests and procedures for clinics and hospitals and coordinates scheduling of tests and procedures to assure they meet medical necessity, patient, department, and practitioner needs while maintaining appointment schedule according to department procedure. Ensure the patient or guardian understands and signs consent, insurance, and other required forms. Receives, transcribes, schedules, and scans practitioner orders into electronic record daily. Enter reason for tests/procedures to meet medical necessity and refer to UR for further review if needed. Refer tests/procedures to UR that require prior authorization. Verifies insurance benefits with insurance companies via phone calls, faxes, or internet and documents verification in each patient record as appropriate. Educate patient/guarantor regarding insurance benefits; make arrangements for payment of co‑pays, co‑insurance, and/or deductibles. Assist with financial counseling on self‑pays. Responsible for obtaining patient information from other practitioner offices for scheduling and assign time for exams. Complete all paperwork related to the registration process. Answer their questions and provide non‑medical information and/or direct to appropriate person or department. Basic Clarke County Hospital (CCH) Performance Criteria Demonstrate Clarke County Hospital Standards of Behaviors as well as adhere to hospital policies, procedures, and safety guidelines. Demonstrate ability to meet business needs of the department with regular, reliable attendance. Maintain current licenses and/or certifications required for the position. Practice and reflect knowledge of HIPAA, DIA, DNV, OSHA, and other federal/state regulatory agencies guiding healthcare. Complete all annual education and competency requirements within the calendar year. Be knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g., Medicare and Medicaid) regarding fraud, waste, and abuse. Bring any questions or concerns regarding compliance to the immediate attention of hospital administrative staff and take appropriate action on concerns reported by department staff related to compliance. #J-18808-Ljbffr