Member Experience Associate (Sales) -$26.95/hr + Commissions!

Member Experience Associate Benefits and Compensation Great Pay – opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending on position. 401(k) Matching: $1 for $1 company match up to 6% of eligible earnings per pay period. Medical, Dental, Vision, wellness program and more. Paid Holidays. Paid Time Off – accrue monthly; additional 24 hours per year earmarked for volunteer activities. Collaborative Environment – valued contribution to providing exceptional service to our members. Free AAA Classic Membership. AAA Product Discounts. Tuition Reimbursement Program. Competitive hourly base ($23.00 – $26.95) + commissions. Incentive plan: most employees earn $270 – $3,500 in incentives annually. Summary The Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service, and meeting needs and expectations across multiple branch locations. In addition to service delivery, MEAs are directly accountable for meeting individual sales targets. This full‑time onsite position @ AAA Oakland Rockridge requires 5 days a week, including two Saturdays monthly, and the role rotates between branches as business needs dictate. Key Responsibilities Perform fundamental customer interactions including Member Services and product sales; must be knowledgeable and proficient with AAA products and services. Adhere to branch operations per standard operating procedures and compliance requirements. Promote AAA products and services to meet individual and branch goals, reinforcing membership value. Identify and recommend relevant solutions, adapting to each branch environment. Apply consultative sales techniques to uncover needs, present solutions, and close opportunities. Maintain a professional, friendly attitude, problem‑solving resolution, and adaptability across branch teams. Deliver seamless service wherever assigned. Meet individual sales goals and contribute to branch success. Knowledge and Skills Professional and friendly customer‑service orientation. Strong sales skills with proven ability to meet or exceed goals. Active listening, adaptable thinker, and strong communicator. Strong product knowledge of AAA services and solutions. Proficient with multiple computer systems and applications; ability to adapt to varying system configurations. Operational excellence: ensure process implementation and compliance with SOPs. Education and Experience High School Diploma or GED. 2-4 years of work experience, with at least 1 year in a sales role. Sales experience is mandatory; backgrounds in insurance, retail, hospitality, service industries, or call centers are highly valued. Preferred Qualifications Demonstrated success working with defined sales standards and goals, consistently meeting or exceeding targets. Customer Service experience. Required Licensing Current and valid Driver’s License. Bonding/fingerprinting and P&C licensing may be required depending on branch needs. Working Environment and Minimum Physical Requirements Works in various branch office environments; standing, walking, and sitting at a desk or computer workstation for extended periods. Requires standing, sitting, bending, and lifting up to 15 pounds. Approximately 50-80% of time spent on personal computer or video display terminal. Flexible with work shifts; must travel between locations and work Saturdays. May travel by car, plane, or other transportation to attend business meetings. #J-18808-Ljbffr