Strategic Workforce & Contact Center Systems Lead
MediDrive, LLC
MediDrive seeks a Workforce & Contact Center Systems Manager to own workforce planning, staffing optimization, and Nextiva platform administration. Based in Glen Allen, VA, this hybrid role drives forecasting, scheduling, and real-time decisions to meet service levels across programs. You will lead analytics on call volume, occupancy, and agent performance, configure IVR and routing in Nextiva, and partner with operations leaders to ensure a responsive, compliant contact center that scales with #J-18808-Ljbffr MediDrive, LLC
Vacancy posted 10 hours ago
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