Chief Marketing & Commerce Officer

Role Description

The Chief Marketing & Commerce Officer (CMCO) owns the full customer revenue engine at Terrabis, leading both marketing and direct-to-consumer commerce. This role is responsible for driving top-line revenue, strengthening brand presence, and building a unified omnichannel experience across digital and retail.

• Connects marketing strategy, customer acquisition, eCommerce performance, and in-store/drive-thru (DT) experience into one cohesive function.
• Oversees brand, digital marketing, CRM, eCommerce, and retail commerce initiatives, ensuring all efforts contribute to measurable business outcomes.
• Partners closely with Retail Operations, Merchandising, Technology/Data, and Finance to drive growth, improve conversion, and increase customer lifetime value.

Responsibilities

• Marketing Strategy & Brand Leadership
  • Own the company’s marketing strategy, including brand positioning, customer acquisition, and retention.
  • Lead development of integrated campaigns across digital, retail, and wholesale channels.
  • Ensure consistent brand voice and customer experience across all touchpoints.
  • Partner with executive leadership to align marketing efforts with company growth goals.
• Commerce Strategy & Revenue Ownership
  • Own performance and growth of all direct-to-consumer channels, including eCommerce, drive-thru, and in-store kiosks.
  • Define and execute a unified commerce strategy that connects digital and physical retail.
  • Establish and track KPIs including revenue, conversion rate, average order value, retention, and customer lifetime value.
  • Drive initiatives that increase transaction size, frequency, and overall customer spend.
• Customer Acquisition & Lifecycle Marketing
  • Oversee paid and organic acquisition channels, including digital advertising, SEO, and partnerships.
  • Lead CRM and lifecycle marketing strategy across email, SMS, and loyalty programs.
  • Build segmentation strategies to improve targeting, engagement, and retention.
  • Optimize the full customer journey from first interaction through repeat purchase.
• eCommerce & Digital Experience
  • Oversee the performance and optimization of the eCommerce platform.
  • Improve site experience, navigation, product discovery, and conversion.
  • Lead digital merchandising strategy including product presentation, promotions, and category structure.
  • Drive testing and personalization initiatives to improve customer experience and revenue.
• Retail Commerce Integration
  • Ensure alignment between digital and in-store experiences.
  • Partner with Retail Operations to optimize drive-thru and kiosk performance.
  • Support in-store initiatives that enhance customer experience and increase conversion.
  • Align promotions, pricing, and merchandising across all channels.
• Technology, Data & Analytics
  • Oversee the marketing and commerce tech stack, including CRM, eCommerce platforms, and analytics tools.
  • Ensure systems are integrated and support a single view of the customer.
  • Build reporting frameworks and dashboards to track performance and inform decisions.
  • Use data to drive strategy, identify opportunities, and improve efficiency.
• Leadership & Team Development
  • Build and lead a high-performing team across marketing, CRM, eCommerce, and analytics.
  • Manage agency and vendor partners.
  • Foster strong cross-functional collaboration across departments.
  • Set clear priorities, accountability, and performance expectations.

Qualifications

• 10+ years of experience across marketing, eCommerce, or digital commerce.
• 5+ years in a senior leadership role owning revenue or marketing performance.
• Proven success driving growth in a direct-to-consumer or omnichannel environment.
• Experience leading both marketing and commerce functions or closely integrated teams.
• Strong analytical mindset with ability to translate data into action.
• Experience working cross-functionally with operations, technology, and finance.
• Strong executive communication and leadership presence.

Preferred Qualifications

• Experience in retail, cannabis, CPG, or other regulated industries.
• Familiarity with CRM and marketing platforms such as Klaviyo, Salesforce Marketing Cloud, HubSpot, or Braze.
• Experience with eCommerce platforms such as Shopify, Salesforce Commerce Cloud, or similar.
• Experience with project management tools such as Asana.
• Experience with digital merchandising and product discovery tools.
• Background in omnichannel environments that combine digital and physical retail.
• MBA or advanced degree is a plus.

Additional Information

• Terrabis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
• Remote - US
• $225,000 — $250,000 USD