Golden Gate Casino - Security - Shift Supervisor

Shift Supervisor

Golden Gate Hotel & Casino

Department: Security

Job Summary:

Responsible for providing outstanding, friendly, and informative guest service while maintaining safety throughout the property as directed. Works to ensure maximum guest safety at all times while periodically patrolling assigned areas.

Essential Job Functions:

• Responsible for practicing, supporting, and promoting the company service standards at all times
• Adhere to all company service and operating standards and ensures direct reports adhere to all company policies
• Assist supervisor in the day to day activities; provides training, planning, assigning, and directing work; appraise performance, rewarding and disciplining employees; and addresses complaints and resolving issues
• Maintain a professional departmental, company and community
• Answers guest questions in a manner that reflects an understanding of the department and property in general
• Protect the company's assets relative to theft, assault, fire and other safety issues
• Observe and report unusual or suspicious behavior
• Escalate emergency situations to assistant director and director as needed
• Assist the security manager in ensuring all shift administration is completed correctly and on time, including incident reports, logs, statistics, and other documentation

Qualifications:

• Ability to read and speak English and communicate effectively with guests, team members and management in both written and verbal form
• Understand and comply with all company, departmental and gaming control board rules and regulations, policies, and procedures
• Ability to multitask
• Must be able to work any day of the week and any shift to include weekends and holidays
• Must be able to establish and maintain effective working relationship with team members and guests
• Must be at least 21 years of age
• Must be able to obtain required work cards

Education and/or Experience:

• High school diploma or general education degree (GED) required
• Complete property academy as assigned

Physical, Mental and Work Environment:

• Comfortable kneeling, carrying, bending, walking, and standing for extended periods of time
• Work is typically in an area which may be unusually hot, cold, noisy, ability to see color and may contain secondhand smoke
• Ability to stand and walk for long periods of time
• Respond to emergencies and incidents within designated areas promptly and according to policy
• Ability to lift 50 pounds
• Constant contact with fellow team members and guests
• Ability to see color

Disclaimer:

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).