Revenue Operations Specialist

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Job Title: Revenue Operations Specialist

Position Summary:

We are seeking a proactive, detail-driven Revenue Operations Specialist to oversee the financial lifecycle and operational scalability of a high-growth multifamily portfolio. This role functions at the intersection of accounting and financial technology. Beyond routine ledger management, this person will serve as a key architect in the optimization of our billing infrastructure – transitioning manual workflows into automated, tech enable processes.

The ideal candidate will leverage ERP systems and data-driven workflows to enhance accuracy in high-volume transaction environments. This person will be responsible for the integrity of the rent roll, the deployment of automated collection modules, and the reconciliation of complex subsidy accounting.

Key Technical Responsibilities:

• Systems Optimization: Architect and implement standardized AR workflows within the ERP environment to reduce manual entry.
• Automated Collections: Assist in the configuration and deployment of an autonomous collections engine, defining logic for automated notices, late fee assessments, and escalation triggers.
• Data Reconciliation: Execute complex reconciliations between the General Ledger (GL) and sub-ledgers, resolving variances.
• Lifecycle Management: Manage the full-cycle AR process, from monthly charge generation and ACH/EFT batch processing to deposit application and security deposit disposition.
• Discrepancy Analytics: Perform root-cause analysis on billing anomalies and systemic payment failures; collaborate with the IT and Finance teams to deploy permanent systemic fixes.

Qualifications:

• Education: Bachelor's degree in accounting, Finance, or Management Information Systems (MIS).
• ERP Expertise: 2+ years of experience in high-volume AR; advanced proficiency in Yardi Voyager (specifically the Voyager 7S/residential module) or Entrata is preferred.
• Excel Mastery: Advanced capabilities in Microsoft Excel, including the use of Power Query, Pivot Tables, and advanced lookup functions (XLOOKUP, INDEX/MATCH) for data normalization and reporting.
• Multifamily Domain Knowledge: Deep understanding of multifamily billing logic, including prorated rent calculations, utility RUBS (Ratio Utility Billing Systems), and HAP contract renewals highly preferred.
• Process Engineering: Demonstrated experience in process mapping or migrating manual financial tasks to automated software solutions preferred. xhyhwjd
• Analytical Rigor: Ability to interpret complex lease contracts and subsidy agreements to ensure system-calculated charges align with legal and regulatory requirements.