Client Service Associate

Aegis Worldwide

Client Services Associate

The Client Services Associate is the primary customer-facing liaison and serves as a bridge between Sales and Project Management. This role focuses on understanding customer needs, gathering technical and application details, and translating requirements into clear inputs for internal teams. In printing and packaging, this function is commonly referred to as Client Services.

Key Responsibilities

Act as the main point of contact for customers during pre-production and active projects
Partner with Sales to qualify opportunities and gather customer requirements
Collect and document specifications related to packaging, print, materials, quantities, and timelines
Coordinate early design and structural efforts, including white paper comps and carton fit-to-product solutions
Create RFQs, support proposal development, and review artwork for quote readiness
Support handoff to Project Management once jobs are awarded
Communicate project status, timelines, and expectations to customers throughout production
Track deadlines and budgets and help resolve issues as they arise

Qualifications

Bachelor's degree preferred
1-5+ years of relevant experience; entry-level candidates with applicable internships may be considered
Experience in packaging, printing, or graphics preferred
Background in operations, project management, customer service, inside sales, or estimating
Strong organizational, communication, and customer-facing skills

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Vacancy posted 5 days ago

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