Event Operations Supervisor, Audio Visual-Marriott Miami Biscayne Bay

Operations SupervisorPosition Overview The Operations Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Operations Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for career development. This position reports to the DET, DOO, or Operations Manager.Key Job ResponsibilitiesOperations ManagementOrganizes the daily floor activities to ensure the timely set up, refresh and removal of equipment.Performs daily floor management including directing the workflow of technicians and assisting management with suggestions for operational efficiencies to venue management and Workforce.Ensures flowsheets are updated and properly completed.Works with team to establish coordinated communications for the management of events.Attends venue meetings as needed (examples: daily banquet event order meetings, pre and post conferences).Customer ServiceProvides excellent service and strives to exceed the expectations and needs of internal and external customers by following and upholding Encore's Service Standards and Operational Excellence through the modeling of proper behavior and adherence to Encore procedures.Maintains a positive relationship with all clients through effective communication.Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.Monitors events and checks in on customers throughout the day.Training/Staff DevelopmentAssists in training technicians on all floor activities.Assists in training technicians on the venue's operational standards and Encore's service and operational standards.Serves as a mentor for new hires by providing guidance and understanding of the technician career journey.Models and reinforces a positive working environment centered around company values.Event TechnologyResponsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.Troubleshoot technical issues and resolve problems quickly as they arise.Complies with all Company security and safety measures.Ensures equipment is secure from theft and/or damage when in use.Performs preventative maintenance on equipment to keep it presentable and in good working condition.Leads the team in proper security, storage, transportation, and maintenance of equipment.Participates in physical inventory count processes as requested.Job QualificationsBachelor's degree is preferred.3-5 years of customer service or hospitality experience is preferred.3-5 year of audio-visual experience is required.External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date.Internal applicants must meet/complete all training and certification requirements as determined by Encore's Global Learning Training Program in their current position, and for the position they are applying to.Knowledge of technical theory.Advanced problem-solving skills.Experience leading workflow and team members.A valid driver's license is required for team members in positions that may operate Company vehicles.Additional DOT requirement may need to be met if applicable.Must be able to lift 50 lbs.CompetenciesDeliver World Class ServiceHospitalityOwnershipDo The Right ThingManages AmbiguityDrive ResultsDirects WorkAchieves GoalsSee The Big PictureFinancial AcumenValue PeopleBuilds Effective TeamsPhysical RequirementsSitting: 2-3 HoursStanding: 4-5 HoursWalking: 4-5 HoursStooping: 2-3 HoursCrawling: 2-3 HoursKneeling: 2-3 HoursBending: 2-3 HoursReaching (above your head): 2-3 HoursClimbing: 0-1 HoursGrasping: 4-5 HoursLifting Requirements0 - 15 lbs*: Continuously16 - 50 lbs*: Frequently51 - 100 lbs: OccasionallyOver 100 lbs: OccasionallyCarrying Requirements0 - 15 lbs*: Continuously16 - 50 lbs*: Frequently51 - 100 lbs: OccasionallyOver 100 lbs: NeverAuditory/Visual RequirementsClose Vision: ContinuouslyDistance Vision: ContinuouslyColor Vision: FrequentlyPeripheral Vision: OccasionallyDepth Perception: FrequentlyHearing: ContinuouslyPushing/Pulling Requirements0 - 15 lbs*: Continuously16 - 50 lbs*: Frequently51 - 100 lbs*: FrequentlyOver 100 lbs: OccasionallyWork EnvironmentHotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.