Patient Access Representative

Patient Access Representative

UnityPoint Health Finley Hospital

1 Positions

ID: 50163676

Posted On 06/23/2026

Refreshed On 07/24/2026

Job Overview

• Area of Interest: Patient Services

• FTE/Hours per pay period: .90

• Department: Patient Access

• Shift: Weekends: Friday, Saturday & Sunday, 7:00 pm - 7:00 am, for 72 hours per pay period.

• Job ID: 183711

Overview

Shift: Weekends: Friday, Saturday & Sunday, Nights 7:00 pm - 7:00 am, for 72 hours per pay period.

The Patient Access Representative is responsible for facilitating patient admission, registration, insurance verification, and scheduling, ensuring accuracy and efficiency in the registration process. The role addresses patient inquiries and manages patient wayfinding. The role also supports administrative tasks and ensures compliance with financial and insurance procedures.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:    

• Expect paid time off, parental leave, 401K matching and an employee recognition program.

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.  

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

• Accurately and thoroughly collects, analyzes and records demographic, insurance/financial and clinical data in computersystem.Ensuresinformation source isappropriateand all required documentation are on file

• Maintains knowledge and understanding of insurance verification and understanding of insurance plans

• Answers telephone calls promptly and accurately. Takes telephone messages and directs calls inan appropriateand professional manner

• Communicates effectively to provideappropriate educationregardingpatient financial obligations through POS and estimates.

• Participates in performance improvement initiatives anddemonstratesinitiative to improve quality and customer services with a goal to exceed customer expectations.

• Maintain ability to perform roles associated with patientself serviceregistration processes

• Monitors andmaintainsmultiple work queues

• Refer patients who need financialassistancewith their clinic/hospital bills to a Financial Advocate

• Perform functions other than described due to extenuating circumstances

• Schedules walk in procedures andcollaborateswith central schedulingregardingother needs

Qualifications

Education:

• High School Diploma or equivalent required.

Experience:

• Two (2) years of customer service OR healthcare related experience preferred.

License/Certification:

• None

Primary Contact

13511

Michelle Pickel

HR Recruiter, HR

View phone number on click.appcast.io

Phone

Phone

Phone

Fax

[email protected]

Email

True

False

False

Job Details

Categories

Health Care

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Company ID

168

Job REQ #

50163676

# Positions

1

Start Date

20260623

End Date

20260913

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UnityPoint Health Finley Hospital

About the Company

A CAREER AT UNITYPOINT HEALTH - FINLEY HOSPITAL

UnityPoint Health team members come for a job, but stay for a career. As a team member, regardless of your position, you'll get the chance to change lives on a daily basis in order to deliver our vision of the Best Outcome for Every Patient, Every Time. That privilege drives employees' passion for making a difference in the lives of our patients, helping them create healthier, more rewarding lives.

At UnityPoint Health - Finley Hospital, we know our collective actions determine the experience we create. Our team members strive to work as one through four key values:

• Foster Unity

• Own the Moment

• Champion Excellence

• Seize Opportunity

If you are interested in joining our team, please visit to learn about our many opportunities and to fill out an online application.

ABOUT OUR HOSPITAL

UnityPoint Health Finley Hospital is a 126-bed community hospital. We employ more than 800 full-and-part-time employees. Finley Hospital is a not-for-profit, locally owned, regional healthcare facility part of the UnityPoint Health system. Finley Hospital is committed to bringing the best medical care to the tri-state area. We offer comprehensive, full service health care that is coordinated around our patients. We have consistently been recognized as a leader in health care.