Service Desk Analyst

Job Title Service Desk Analyst Location Requirements Hybrid, Tampa, FL Job Type Contract To Hire Role Overview You will support the organization’s IT customers with computer, application, system, device, access, and hardware issues. You’ll provide timely troubleshooting and technical support, coordinate with other teams to resolve incidents, and ensure prompt communication for incident resolution and hardware or software repairs. Responsibilities Identify, research, and resolve technical problems of moderate complexity Provide excellent and timely technical support and troubleshooting for systems Coordinate with other teams or departments to resolve customer incidents and fulfill user requests Maintain department-wide communication to ensure prompt incident resolution, repair, and replacement of hardware, software, and system functions Perform other duties as assigned Required Qualifications 2+ years of IT Service/Help Desk Experience OR 2+ years of customer service experience and an A+ Certification Strong communication skills Ability to work in a fast paced and high volume environment Strong customer service skills Equal Employment Opportunity Statement Gravity IT Resources is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs. #J-18808-Ljbffr Gravity IT Resources