Service-Desk Technician

Position Concept

The Service Desk Technician is responsible for assisting and coordinating services for members of the Sheriff’s Office. The member performs technical, training and administrative duties and tasks specific to the position.

The most important and essential job function of the position is attitude which includes the following: interacting positively and cooperating with co-workers, responding politely to customers, working as a team member, functioning under intense time pressure and responding in a positive manner to supervision.

The Service Desk Technician may perform other related duties and tasks, as required and shall have the physical, mental and emotional abilities to perform the essential job duties of the position.

Essential Functions

• Determine operational needs of users
• Assist with operation of software
• Recommends training and assistance
• Install equipment/software
• Maintain reference files
• Compile recommendation reports
• Prepare purchase orders
• Formulate standards and procedures

Education, Professional Certification or License

• Two (2) year college degree from an accredited college or university in Computer Science or related technical fields
• A comparable amount of training may be substituted
• Valid Florida driver's license

Professional Experience

• Minimum two (2) years experience in hands-on operation and repair of various computers and peripherals

Environmental Conditions

• Works near high voltage electrical system

Knowledge of

• Computer equipment
• Electrical tools
• PCSO computer operating systems
• Geographical area
• PCSO policy and procedures
• Personal computer operating system
• Various software
• Internet and searches Inter
• Resources

Ability to

• Use tools
• Comprehend software programs
• Operate office equipment
• Read and write English
• Operate motor vehicle

Skills

• Computer
• Problem solving
• Telephone
• Keyboarding
• Communication
• Mechanical
• Basic English grammar
• Instructor
• Interpersonal
• Public speaking
• Organizational

Physical Requirements

• Climb
• Crawl
• Bend/squat
• Lift 35 lbs.
• Walk
• Ambulate independently
• Sit for long periods
• Stand for long periods
• See at normal range or with accommodation
• Hear at normal level or with accommodation
• Speak English understandably
• Manual dexterity

Other

Equal Employment Opportunity Employer M/F/D/V

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