Federal Work Study - Customer Service Specialist/Welcome Center Receptionists

Federal Work Study - Customer Service Specialist/Welcome Center Receptionists

ECU Department of Student Life is currently seeking several Customer Service Specialists/Welcome Center Receptionists to fulfill the following general roles and responsibilities listed below.

Welcome Center Receptionist must work a minimum of 12 hours per week including weekend shifts. All receptionists work weekend shifts. Responsibilities include:

• Administrator: Complete all necessary paperwork and forms, maintain logs, and complete tasks as required. Attend scheduled shifts and know the staff manual protocols.
• Customer Service: Acknowledge and greeting students, staff, faculty, and University guests. Know campus resources and departmental functions to work with faculty, staff, students, and guest of the University to connect each to resources as appropriate. Assist with navigating through campus. Keep the Supervisor informed. Help create a welcoming environment.
• Clerical Aid: Be able to file records, maintain records, and logs. Answer telephone calls and relay messages to the appropriate contact. Be able to operate common office equipment such as computers, copiers, scanners, calculators, faxes, etc.
• Event Set-up: Assist with Student Center event setups as needed, including the setup of tables, chairs, etc. Must be able to lift 10-20 lbs.
• Security: Provide for the safety of patrons during events, enforce facility policies and capacity, deter theft, and be knowledgeable of emergency evacuation and lock down procedures.
• Team Member: Attend all training sessions, support staff team and help when needed, maintain positive communication with staff and all Student Life employees.
• University Representative: Serve as a positive role model. Serve the needs of students, staff, faculty, and University guests. Be mindful of social media tags/posts and represent Student Life and ECU positively.

As a result of being a student employee within the Division of Student Affairs, students will have the opportunity to gain the following competencies based on NACE Top Ten Skills Employers Seek and CAS Learning Domains:

• Effective Communication
• Accountability/Integrity
• Professionalism
• Problem Solving/Effective Reasoning
• Initiative
• Conflict Resolution
• Teamwork
• Adaptability/Resiliency
• Organization/Planning
• Technical Skills
• Career and self-development
• Leadership
• Critical Thinking

GPA Requirement - Minimum of 2.0

Preferred (Majors, Experience, GPA, etc.) - Applicants should be enrolled as a student and be in good academic standing with East Carolina University, as well as with local, state, and federal laws. Additionally, candidates must possess a minimum cumulative GPA of a 2.00.

License/certification required

Special Instructions to Applicant - Please upload your Federal Work Study Authorization Form, cover letter, resume, and a list of 3 references. To be eligible for Federal Work Study positions, students must qualify and receive an award from the ECU Financial Aid Office (Old Cafeteria Complex, View phone number on click.appcast.io).

Additional Instructions to Applicants - Unless otherwise identified in the applicable job posting and consistent with University policy, the University will principally employ individuals who reside in the State of North Carolina to the greatest extent practicable. As such, most positions at East Carolina University require employees to live and work in North Carolina (or live within a reasonable daily commuting distance from their duty station) after hire. Candidates should be prepared to relocate within a reasonable, agreed-upon time after an offer of employment has been made and accepted to meet this requirement.

Nondiscrimination Statement - East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability. Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the ADA Coordinator at View phone number on click.appcast.io (Voice/TTY) or ADA - View email address on click.appcast.io.

Eligibility for Employment - Individuals submitting profiles for these positions must be current ECU students, in good-standing and meet the respective GPA requirement as required by the position type. Final candidates may be subject to criminal & sex offender background checks based upon the duties and responsibilities of the position. Some vacancies also require motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Department for People Operations, Success, and Opportunity - If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at View phone number on click.appcast.io or toll free at View phone number on click.appcast.io or send an email to View email address on click.appcast.io. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.

Documents Needed to Apply

Required Documents

1. Curriculum Vitae/Resume
2. Cover Letter
3. List of References
4. Federal Work Study Hiring Authorization

Optional Documents