Lead Product Designer/Design Partner Program - Hybrid: Orlando, FL

ABOUT TEMENOS Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together. We serve over 3000 clients from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably. At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society. THE ROLE Temenos is looking for a Lead Product Designer to join our dynamic Product Design team. As a key member of our design team, you will play a crucial role in shaping user experiences for our banking software solutions. You will work closely with product managers, engineers, and stakeholders to deliver high-quality designs that enhance usability, accessibility, and overall customer satisfaction. This role reports directly to the Head of Product Design and is responsible for leading our Design Partner Program where we leverage Design Thinking to engage our customers in intensive co-design projects. RESPONSIBILITIES Lead Design Partnership Program projects end-to-end, by working closely with customers & partners to conduct qualitative research, rapid prototyping, and workshop facilitation. Develop and implement design frameworks, methodologies, and best practices to drive continuous improvement in product and experience design processes and outcomes. Create overall structure and materials for co-design workshops, courses & frameworks. Bring an outside-in perspective, incorporating industry trends, best practices, and customer insights into our product design processes. Generate high-quality design artifacts that communicate product strategies and solutions effectively. Lead research studies and end-to-end design projects, ensuring alignment with business and user needs. Conduct user research with customers, partners, and internal stakeholders to gather insights and inform design decisions. Create wireframes, prototypes, and high-quality design artifacts to test and validate ideas, iterating based on feedback and insights. Understand and map complex user journeys, user flows, service blueprints, identifying pain points and opportunities for improvement. Conduct design thinking workshops with clients, partners, and internal teams to drive innovation and problem-solving. Collaborate with stakeholders to co-create and refine product and experience design concepts, ensuring alignment with business and user goals. Organize and participate in hackathons to drive innovation and rapid prototyping. Mentor teams on product design methodologies, user research, and customer experience principles. Act as an evangelist for design thinking, fostering a human-centred design culture within the organization. Partner closely with Product Leads and Head of Product Strategy to understand and help shape strategy and vision at a big-picture level. QUALIFICATIONS Computer Interaction, Psychology, or a related field. Strong portfolio showcasing facilitation skills & human-centric design thinking. Experience conducting design thinking workshops and mentoring teams. Strong analytical skills and the ability to translate research findings into actionable product improvements. Experience working with complex enterprise software or fintech solutions is a plus. Excellent communication skills and the ability to present and justify design decisions. Proficiency & certification in design thinking methodologies, service principles, and innovation frameworks (e.g., IDEO, Stanford design school, Design Council). Familiarity with agile methodologies and experience working in cross-functional teams and collaborating effectively with product managers, engineers, marketers, and other stakeholders. Strong analytical and problem-solving skills, with the ability to gather and interpret user research and data to drive design decisions. Monthly global travel will be expected. North America, Europe, Middle East, Asia. LOCATION This role is hybrid and based in Downtown Orlando, FL. Candidates should be commutable to Orlando and comfortable working on-site as needed. BENEFITS Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month. Civil Partnership: 1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership. Family care: 4 weeks of paid family care leave. Recharge days: 4 days per year to use when you need to physically or mentally needed to recharge. Study leaves: 2 weeks of paid leave each year for study or personal development. Please make sure to read our Recruitment Privacy Policy. Our values are simply described as the 4 C's - Care, Collaborate, Challenge and Commit! Temenos is the world’s leading platform for composable banking, serving clients in 150 countries by helping them build new banking services and state-of-the-art customer experiences. Top performing banks using Temenos software achieve cost-income ratios almost half the industry average and returns on equity 2X the industry average. Their IT spend on growth and innovation is also 2X the industry average. At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society. #J-18808-Ljbffr