Team Manager

Team Manager Join Ladder's mission to redefine strength training and help millions get stronger with our top-ranked iOS app. Full-time and remote-friendly (US time zones), with HQ in Austin, TX. We are growing rapidly - $90M ARR ($3M in 2023), 4.9 stars (100k+ ratings), and a finalist for Apple's 2025 App of the Year. As we scale, we're looking to bring on a Team Manager to help drive the quality, consistency, and performance of our coach-led fitness programs (we call them teams). Team Management at Ladder means owning the strategy, systems, and standards that make a Ladder Team work. This isn't account management. It's running a business inside a business, with real autonomy and real numbers attached to it. About Ladder Ladder is the #1 iOS strength & conditioning app. We deliver custom weekly workout plans with in-workout coaching, progress tracking, and a tight-knit fitness community. We've scaled fast — thanks to strong retention, smart unit economics, and a product people love. With fresh capital, momentum, and a bold vision to expand beyond fitness, we're building something your kids will brag about. Tier 1 Investors - 2024 Series B led by Point72, plus a $100M growth capital commitment from General Catalyst; early investors include Jorge Mazal (former CPO @ Duolingo), Gina Gotthilf (former VP Growth @ Duolingo), Conner Zwick (CEO @ Speak AI), Des Traynor (Cofounder @ Intercom), Bill Shufelt (CEO @ Athletic Brew Co.), Patrick O'Shaughnessy (Invest Like The Best), and more. What you'll do Ownership & Standards Own the day-to-day execution, performance, and management of your assigned Ladder teams Review and analyze workout programming and hold everything members see to a 5-star bar No team is ever finished. Every workout and every member experience has to be better than the last. Every new team starts as an idea. You own the launch, the coach's onboarding, and making sure the team is built for the right member. Coach Partnership Serve as the primary liaison between Ladder and your assigned coaches, building high-trust relationships Shape programming strategy alongside your coaches - what a team trains toward, how it progresses, and how it evolves for its members Help coaches deliver across the whole experience - programming, coaching, media, and community Own the metrics that drive your teams' success Meet regularly to turn data and feedback into clear, actionable guidance Research & Insight Live in the product as a member - complete your teams' workouts regularly and stay active in Team Chat (in-app community chats). You can't improve what you haven't experienced. Monitor team performance using platform metrics and member feedback, and build your own surveys when the data you need doesn't exist yet Know your teams' target members deeply - who they are, what they want, and what keeps them training Who you are You're a 10x Operator - part GM, part fitness nerd, part analyst. You'll always have more coaches, teams, and good ideas than hours, and deciding what gets your week is the job. When a number moves, up or down, you don't stop at reporting it - you go deep to find out why, then you fix it or you scale it. You're comfortable owning an outcome, and comfortable telling a coach something they don't want to hear. You move fast, but nothing sloppy gets past you. You'd rather build the system than work the queue. The Foundation 2+ years in business operations, program/project management, or account management A current fitness certification (NASM, NSCA, ACE, or similar) You know good programming from bad - you can analyze a week of workouts and say whether it holds up You can pull data, read it, and diagnose what's actually driving it You pick up tools fast - Google Workspace, Amplitude, and Claude, plus our in-house systems You can build and analyze your own surveys You thrive in fast-paced, high-agency environments The Mindset Member obsessed - you lose sleep over anything less than 5-star reviews Diagnostic and data-backed - you find what caused it, and you can prove it Final line of defense - organized and detail-oriented to a fault, nothing ships to members that you wouldn't put your name on Systems-minded - you thrive inside structure and leave it better than you found it AI-native - you use it to take on things you couldn't before, not to grammar check email High agency - you don't wait for permission to solve problems Why join Ladder? The Business Well capitalized (Series B) Profitable unit economics with disciplined growth Big ambition: building a household name beyond fitness that our peers and children recognize in a decade The Culture High-performing team that wins the right way "Let you cook if you have the chops" environment Veteran team focused on customer problems and fast execution The Benefits Competitive salary + equity Full health benefits (medical, dental, vision) Unlimited PTO New company computer and hardware Austin HQ with remote flexibility (US time zones) Paid fitness certifications and continuing education relevant to your role Monthly gym membership stipend Free Ladder membership for you and your family Fully-stocked gym @ Ladder HQ Ready to build the future of fitness? If you're a 10x Operator who wants real ownership, real numbers, and the closest thing to a personal MBA we can offer - we'd love to meet you. Already a Ladder member? Even better! #J-18808-Ljbffr