Analyst/Sr Analyst, Customer Experience Program Management

IntroAre you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!Why you'll love this jobThis job is part of the Customer Experience Program Management Team within the Commercial Organization You’ll play a pivotal role in enhancing transparency, promoting prioritization, and ensuring efficient program delivery. Your expertise will be instrumental in informing strategic decisions, driving the successful delivery of initiatives, and contributing to the overall advancement of our enterprise objectives.What you'll doThis list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.Align teams around commercial strategies, key objectives, and success metrics, maintaining clear communications across teams, and ensuring cross-functional actions are completedManage commercial programs, working with teams to define and track objectives and key results (OKRs) and milestones, while ensuring speed-to-marketCollaborate and foster deep relationships with counterparts across the company, including (but not limited to) Customer Experience, CRE, Airport Operations, Operations Planning & Analytics, People, Inflight and Premium Guest ServicesSupport the creation of presentation materials for senior leadership, including visualizations and summaries of key findingsAll you'll need for successMinimum Qualifications- Education & Prior Job ExperienceBachelor's Degree or equivalent experience/training4+ years of relevant work experiencePreferred Qualifications- Education & Prior Job ExperienceMaster’s Degree with coursework/experience in a relevant disciplinePrior experience in Technology, Consulting, Data Analytics, or Economics-related field, preferably in Commercial AviationSkills, Licenses, & CertificationsAbility to effectively communicate both verbally and in writing to a variety of audiencesAbility to effectively analyze information and concisely present findings and strategies to leadersAbility to quickly absorb technical concepts and communicate them to a non-technical audienceDemonstrated ability to develop and adhere to timelines and manage projects with minimal supervisionMust be well-organized and detail-orientedDisplay flexibility and adaptability in a team-oriented, dynamic environmentProven ability to take action through intelligent risk-taking, innovation, and entrepreneurshipAdvanced proficiency in Microsoft Office, particularly Excel and PowerPointWhat you'll getFeel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and moreFeel free to be yourself at AmericanFrom the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on lifeâs journey? Feel free to be yourself at American.