Patient Care Coordinator

Join Our Healing Team at Total Recovery PT!Patient Care Coordinator (PCC)Total Recovery Physical Therapy – West Caldwell, NJThis is NOT a normal front-desk job.This is a leadership role in patient experience.At Total Recovery PT, we don't do average care—and we don't hire average people.We are a high-performance, patient-centered physical therapy practice looking for a Patient Care Coordinator who takes ownership, thrives on responsibility, and understands that details matter. If you are highly organized, dependable, and take pride in doing things the right way, keep reading.Who We AreTotal Recovery PT is built on results, relationships, and standards.Our patients trust us with their health.Our clinicians rely on our systems.Our PCCs are the glue that holds it all together.This role is for someone who:Shows up early, prepared, and locked inCommunicates clearly and professionallyTakes responsibility instead of making excusesCares deeply about patient experience and outcomesWants to grow, learn, and lead over timeAbout the Role:We are hiring a Patient Care Coordinator for 40 hours per week, Monday–Friday. You will be the first and last impression of our practice.Your responsibilities include:Creating a world-class patient experience from first call to dischargeConfidently communicating with patients in person, by phone, and by textScheduling appointments accurately and efficientlyManaging patient accounts, payments, and authorizations with precisionKeeping the clinic organized, professional, and running on timeSupporting the clinical team through strong systems and follow-throughWhat We're Looking For:We are not looking for someone who just wants a job.We are looking for someone who:Is extremely detail-oriented and organizedHas a strong work ethic and personal accountabilityLearns quickly and follows systems consistentlyCan handle pressure, multitask, and stay calmBrings positive energy without needing constant supervisionExperience in healthcare, front desk, or customer service is a plus—but character, attitude, and work ethic matter more than experience.Why Work at Total Recovery PT?Be part of a high-standard, growth-oriented teamMake a real impact on patients' lives every single dayLearn valuable skills in healthcare operations and leadershipOpportunity for advancement for the right personA culture that values excellence, consistency, and ownershipSound Like You?If you take pride in your work, care deeply about people, and want to be part of something bigger than just a job, we want to hear from you.Apply today and tell us why you'd be a great fit for Total Recovery PT.Job Type: Full-timePay: $20 - $27 per hourAbout Total Recovery Physical Therapy P.C.Join the #1 Physical Therapy Practice in Little Falls, NJ!Total Recovery Physical Therapy, P.C. is not your average clinic—we're a fast-growing, privately owned practice, and we're on a mission to deliver life-changing results to our patients every day.At Total Recovery PT, our focus is on creating exceptional patient outcomes in a vibrant, positive, and high-energy environment. We believe when patients feel the difference, they become raving fans—and that's exactly what's fueled our explosive growth and 5-star Google reputation.No Corporate Red TapeWe're proudly independent, which means:No micromanagementNo cookie-cutter careGiving you the tools, mentorship, and time to do it rightWhy You'll Love Working HereGreat Benefits - 2 weeks PTO, Medical/Vision/Dental Insurance, Paid Holidays and Paid BreaksYou'll be surrounded by a tight-knit, supportive team that's serious about results—and having fun while doing itWe've built a strong local reputation as THE go-to PT clinic in the area—and our patients love us for itApply now and be part of something exceptional.