Communications Specialist

Communications Assistant

Works under the direction of the Communications Manager to help implement communication strategies and promote City programs, projects, and initiatives. Supports the City's communications and public information efforts by creating accurate, timely, and engaging content for both internal and external audiences.

Essential duties and responsibilities may include, but are not limited to, the following:

• Assists the Communications Manager in implementing public information and outreach initiatives.
• Prepares and distributes news releases, feature stories, and other written materials as assigned by the Communications Manager for the public and the media.
• Prepares and publishes creative social media content on a regular basis using a social media content management software, including videos, reels, photo-centric posts, and other digital materials, with Communications Manager giving final approval.
• Monitors communication needs across city departments and provides creative support as assigned by the Communications Manager.
• Drafts and edits a variety of written materials, including creative content, video scripts, talking points, speeches, and internal documents.
• Participates in operation of the City's Alert Center in collaboration with other departments and the Communications Manager to deliver timely notifications to customer account holders.
• Responds to public inquiries received through various communication platforms, providing accurate and courteous information.
• During emergencies or critical incidents, provides support with drafting written communications and speaking points as requested by the Communications Director or Communications Manager.
• Performs all other duties as assigned or as they become apparent.

Work is performed primarily in a standard office environment with some on-location work, both indoors and outdoors, for coverage of events and projects. Must be able to drive a vehicle to and from meetings and community events. Occasionally lifts materials weighing up to 30 pounds. Requires fine motor skills to operate computers, cameras, and related equipment.

Education, training and experience guidelines:

• Bachelor's degree in communications, journalism, public relations, or a related field preferred.

• Two (2) to three (3) years of professional experience in communications, media relations, marketing, or a related field.

• Valid Texas Driver's License

Knowledge, skills and abilities:

• Ability to plan, organize, and communicate ideas clearly and effectively verbally and in writing to City staff, the media, and the general public.

• Ability to establish and maintain effective working relationships with employees (within and outside the department), media representatives, and community stakeholders.

• Ability to work collaboratively on multifaceted projects in a team environment and follow departmental procedures, processes and policies.

• Strong writing, editing, and proofreading skills with attention to detail and adherence to AP Style.

• Ability to perform basic design and multimedia work, including social media graphics, videos, and other visual storytelling tools using Canva or similar platforms.

• Demonstrated ability to work under tight deadlines and adapt to fast-paced or crisis situations.

• Willingness to work flexible hours, including occasional evenings and weekends, as needed.