Veterinarian - Chief of Staff

CHIEF OF STAFF Pay Range: $117,719 – $170,039 (full‑time). Variable pay eligibility based on production, subject to state exceptions. The range reflects general hiring levels and may vary by experience, skill, education, location, and schedule. The posting remains open for at least two weeks or until a sufficient pool of qualified applicants has been received. Job Purpose and Function The Chief of Staff manages the hospital to ensure the highest quality of veterinary care, exceptional client service, associate engagement, and maximum productivity of the veterinary medical team. The role advocates for pets and their quality of life, builds long‑term relationships with clients, and educates both clients and associates on all aspects of pet health. Partnership with the Practice Manager (if applicable) and other leadership provides an effective, productive veterinary team, a safe and engaging environment, and improved medical quality and business performance. Essential Responsibilities and Tasks The ratio of time spent on leadership duties versus practicing veterinary responsibilities varies with hospital demands. On average, 20‑30% of time is allocated to leadership responsibilities and 70‑80% to veterinary duties. The Chief of Staff must prioritize duties each day to sustain hospital productivity. Leadership Responsibilities (20‑30% of time) Live and exemplify the Five Principles of Mars, Inc. within self and team. Partner with the Practice Manager to operate an effective, productive, and profitable hospital while promoting the Banfield brand. Train the team on Banfield guidelines and practices, supervise associates, and ensure compliance. Oversee and train associates on exceptional client service, including education about Optimum Wellness Plans, preventive care, and hospital services. Resolve client issues effectively. Identify bottlenecks, formulate solutions, and remove barriers in medical operations. Collaborate with the Medical Director, Field Director, and Practice Manager to interview, hire, coach, mentor, discipline, or terminate hospital associates. Lead and mentor Associate Veterinarians to fulfill professional potential and deliver high‑quality medical care, client service, and business results. Work with the Medical Director to develop professional development plans (PDPs) and focus teams on practice priorities. Create and maintain veterinarian schedules and coordinate with the Practice Manager for associate scheduling, including time‑off and CE planning. Maintain effective communication between associates, clients, field leadership, and Central Team Support. Act as a liaison during routine hospital team meetings and share business information. Provide inspirational leadership, fostering a collaborative environment and high‑quality care. Develop annual planning, budgeting, and productivity goals with the Practice Manager, Field Director, and Medical Director. Participate in market‑level teams, discussions, and initiatives. Execute market objectives, goals, strategies, and measurements (OGSMs). Support financial results for the assigned hospital and develop technical medical skills for veterinary assistants/technicians. Enforce Banfield dress and grooming guidelines and provide leadership to other hospitals as needed. Ensure compliance with all policies, procedures, and all applicable laws. Perform additional duties as assigned. Associate Veterinarian Responsibilities (70‑80% of time) Establish trust and client confidence through preventive care, complete diagnostic workups, thorough treatment plans, clear home‑care instructions, and scheduled follow‑ups. Assimilate information from history, physical examination, and diagnostics to reach effective clinical decisions. Practice evidence‑based medicine and preventive care when data or guidelines exist; exercise sound judgment otherwise. Comply with the State Veterinary Practice Act, federal/state controlled‑substance laws, Banfield Code of Ethics, and maintain accurate medical records. Lead the daily schedule, delegate tasks, and improve efficiency. Provide professional, efficient, and exceptional service, including preventive care, disease treatment, and injury care. Advocate preventive care and wellness plan adoption. Communicate diagnoses and treatment plans to the team and client. Prescribe and administer drugs, vaccines, and perform surgical procedures as required, following Banfield protocols. Promote safety through proper restraining techniques and maintain sterile, organized treatment areas. Strive to meet performance metrics set by medical and field leadership. Demonstrate integrity, ethics, and resolve client concerns regarding medical care. Build lasting client relationships. Perform additional duties as assigned. The Five Principles Quality – The consumer is our boss; quality defines our work; value for money is our goal. Responsibility – Total responsibility from individuals and associates. Mutuality – A mutual benefit is a shared benefit that endures. Efficiency – Maximize resource use; waste nothing; do only what we excel at. Freedom – Shape our future with profit to remain free. Hiring Qualifications / Competencies Leadership Conflict Management Customer Focus Developing Direct Reports Directing Others Building Effective Teams Functional Hiring and Staffing Communication Skills Managing and Measuring Work Peer Relationships Drive for Results Capabilities and Experience (Can Do) Multi‑task management with accuracy under distraction. Organizational ability; systematic, orderly, reduces chaos. Surgical skills – perform basic surgeries with standard instruments. Problem‑solving – analyze, solve, and translate to practical solutions. Intellectual ability – follow written, oral, visual instructions accurately. Mathematical ability – perform basic calculations, unit conversions. Computer skills – confident use of computers and specialized software. Attitudes (Will Do) Initiative – use discretion, present solutions, enhance processes. Integrity – uphold values, ethics, honesty, sound judgment. Cooperativeness – collaborate, compromise, share information. Flexibility – adapt to changing situations, perform tasks. Independence – work without supervision. Stress Resilience – maintain composure, positive outlook under stress. Special Working Conditions Work independently around pets of various species and sizes. May require more than 40 hours per week, including weekends and evenings. Moderate noise. Manual handling up to 50 lbs. Requires standing, walking, stooping, kneeling, crouching, climbing. Needs good hand‑eye coordination and vision. Exposure to bites, scratches, anesthesia, radiation, biological hazards, medications, and controlled substances. Occasional travel for other hospitals, vendor visits, and education. Experience, Education and/or Training Doctor of Veterinary Medicine (DVM/VMD) or equivalent. Veterinary license in good standing or eligibility for licensure with the state board. Two years of clinical experience. 1‑3 years of coaching and developing associate veterinarians. Meets all required clinical competencies. Benefits Comprehensive Medical, Dental, and Vision Insurance. Generous Retirement Plans (401(k) and Roth) with company match. Best‑in‑Class Student Debt Relief Program for Full‑Time DVMs. Paid Time Off, Holidays, and Paid Parental Leave. Top‑Tier Mental Health and Well‑Being Resources. Asssociate Life Insurance (company‑paid) and Supplemental Life Insurance. Company‑Paid Short‑Term and Long‑Term Disability. Flexible Spending Account (FSA) and Health Savings Account (HSA). Continuing Education Allowance (eligible positions). Backup Child and Elder Care & Family Support Resources. Fertility and Family Building Support. Digital Exercise Therapy. Voluntary Protection Benefits. Legal Plan, Identity Protection. Commuter Benefits. Three Free Optimum Wellness Plans for Pets. Exclusive Discounts on products and services. Benefit eligibility based on employment status (Full‑Time or Part‑Time). EEO Statement WE ARE A DRUG‑FREE, SMOKE‑FREE, EQUAL OPPORTUNITY EMPLOYER. Banfield Pet Hospital® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity and expression, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state, and local laws governing nondiscrimination in employment in every Banfield location. #J-18808-Ljbffr VCA Inc.