Lead Front Desk Receptionist

Job Description

Job Description

Patient Experience Team Member (Lead Front Desk Receptionist) – The Edge Men's Health ClinicAward-Winning Team | Growth Opportunity | Monday–Thursday ScheduleThe Edge Men's Health Clinic-recently named 2025 Best of Northwest Arkansas: Men's Clinic-is seeking a polished, energetic, and service-driven Patient Experience Team Member to join our growing team.We are part of a highly respected network of healthcare practices, alongside Renew Aesthetics (2025 Best Weight Loss Clinic) and Ozark Regional Vein & Artery Center (2025 Best Vein Center). Together, we are known for delivering exceptional patient care, innovative treatments, and a premium experience.If you thrive in a fast-paced environment, enjoy connecting with people, and take pride in creating a welcoming and efficient front office experience, we would love to meet you.What You'll DoGreet patients warmly and create a positive, professional first impressionDeliver a high-touch, concierge-style experience throughout the patient visitManage front desk communications including phone calls, texts, emails, and inquiriesCoordinate and optimize the appointment schedule to ensure smooth clinic flowHandle scheduling changes with professionalism, empathy, and efficiencyAssist with patient check-in/check-out and accurately process paymentsEducate patients on services, promotions, and products as appropriateWhat We're Looking ForFriendly, polished, and professional presenceStrong communication and interpersonal skillsAbility to multitask and stay organized in a busy environmentHigh attention to detail and accuracyComfortable using multiple systems (e.g., scheduling software, Word, Excel)Team-oriented with a positive, adaptable mindset QualificationsMinimum 2 years of medical scheduling or front office experience (required)Minimum 2 years of computer experience (required)Bilingual (English/Spanish) preferredSchedule & Work EnvironmentMonday–Thursday | 7:00 AM – 4:00 PM30-minute unpaid lunchIn-person role located in Rogers, ARCompensation & Benefits$15–$20/hour, depending on experience401(k)Health, dental, vision, and life insuranceDisability insurancePaid time offWhy Join UsBe part of an award-winning, growing organizationWork in a collaborative, team-oriented environmentOpportunity for growth across multiple specialty clinicsConsistent weekday schedule with long weekendsLocation RequirementApplicants must be able to reliably commute to Rogers, AR 72758 or relocate prior to start.