Sr. National Accounts Manager

Department: Grocery Sales Division

Reports To: Associate Director of National Accounts, GSD

Travel Required: up to 50%

Work Type: Remote

Why Join Community Coffee?

At Community Coffee , every cup tells a story. As America’s #1 family-owned and operated retail coffee brand , we blend cherished traditions with innovative thinking to create a dynamic, fast-paced environment that’s as energizing as our coffee. Here, you’ll thrive in a setting that challenges you to grow professionally while making a meaningful impact every day. Join our family and transform your passion for coffee into a rewarding career—where every day is an opportunity to craft exceptional experiences and build lasting connections.

Position Overview

The Sr. National Account Manager plays a critical role in driving sales growth, profitability, and customer satisfaction across major retail and grocery accounts, with a strong emphasis on Kroger and other national accounts. This role is responsible for both shaping and executing sales strategies, developing omni-channel approaches, and building long-term partnerships with national retailers. By leveraging deep industry knowledge and account expertise, the National Retail Account Manager ensures successful product placement, promotional execution, and market expansion while aligning with the company’s long-term strategic objectives.

Key Responsibilities

• Owns full ownership of multi-year strategy and P&L influence, strategic customer relationships; accountable for long-term growth, strategy development, annual operating plan, promotions, and new product launches.
• Leads strategic and executive customer engagement; manages complex discussions and executive relationship expectations
• Leads customer-facing category narrative; partners with marketing/insights to shape retailer-specific strategy with advanced category leadership capabilities.
• Influences demand through JBP and promo strategy; anticipates risks; leads supply alignment discussions, and risk mitigation ownership.
• Build and maintain strong relationships with national retail and grocery customers by conducting account HQ sales calls and delivering formal presentations of pricing, products, and promotions.
• Develop and execute omni-channel sales strategies that meet or exceed sales targets, achieve KPIs, and resolve customer issues effectively.
• Coordinate and manage national retail account resets and new store setups, ensuring seamless execution and alignment with customer expectations.
• Participate in the Price Committee to shape competitive pricing and trade promotional programs that support strategic goals.
• Represent the company at trade shows and industry events to strengthen market presence and foster new business opportunities.
• Prepare periodic sales reports to monitor sales performance, trends, and potential areas for expansion.
• Partner with Marketing to design and execute market-wide and account-specific plans for promotions, new items, and limited-time offers.
• Support inventory planning, promotional program execution, pricing evaluations, and marketing audits.
• May be asked to perform additional duties as necessary

Position Requirements

• Bachelor’s degree in a related field required.
• 7+ years of successful CPG sales experience in the retail/grocery industry, or an equivalent combination of education and experience.
• Strong knowledge of retail systems
• Valid driver’s license required.
• Membership in a trade-related association preferred.
• Proven track record in advanced account management with demonstrated sales success.
• Internal Only: Experience with Community Coffee, even if unrelated, may fulfill this requirement at the discretion of the hiring manager with approval from Human Resources.

Foundational Competencies

• Builds Trust
• Continuous Learner
• Customer Centric
• Effective Communication
• Integrity
• Results Oriented

Additional Competencies

• Accountability
• Adaptability
• Interpersonal Agility
• Takes Action
• Resourcefulness

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following:

• Frequently required to sit

• Occasionally required to stand; walk; use hands to finger, handle or feel objects, tools or controls and reach with hands and arms; and talk or hear

• Occasionally lift and/or move up to 25 pounds

• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus

• Office Environment: Most of the duties of this position will be performed inside an office environment. The noise level in the work environment is usually quiet

Our Values

Champion People

Inspire Creativity

Wow Our Customers

Serve Our Communities

Win Together

Community Coffee Company offers a competitive salary and benefits package including health, dental, vision, life insurance, 401(k), short- and long-term disability, paid time off and employee assistance program.

Community Coffee Company and its subsidiary companies will provide equal employment opportunities to all applicants and employees without regard to an applicant’s or employee’s race, color, religion, sex, sexual orientation, gender identity or expression, gender, genetic information, uniformed service, national origin, age, veteran status, disability, pregnancy, or any other status protected by federal or state law. Community Coffee Company will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal or state law. Community Coffee Company will also provide reasonable accommodations to allow an employee to perform the essential functions of a position, as required by applicable law. This application is considered current for sixty (60) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.