National Account Manager

CAMP Facility Services National Account Manager

Founded in 1978, CAMP Facility Services offers a vibrant work environment and a strong commitment to quality, accessible support, and holistic project management. We prioritize relationships with clients and staff alike, treating everyone like family.

Specializing in commercial construction and building maintenance, we serve construction managers, property managers, and building owners across diverse sectors. Our mission emphasizes partnership, continuous improvement through teamwork and education, and exceeding expectations to build lasting relationships based on respect and professionalism.

Our employees are encouraged to take advantage of an array of benefits and opportunities, including:

• Health Benefits - Medical, Dental & Vision
• 401K and Company Match Benefits
• Paid Holidays, Vacation, and Personal Time Off
• 1 Paid Day Off for Community Service
• Employee Referral Bonuses
• Tuition Reimbursement
• Advancement Opportunities

Position Summary

The National Account Manager (NAM) is a strategic leadership role responsible for managing and cultivating strong relationships with national and regional client representatives, including construction, maintenance, facilities teams, and operations/management teams. This position is vital for driving growth and profitability, ensuring both client satisfaction and organizational success. The NAM will work across multiple departments to deliver consistent, high-quality service while tailoring solutions to meet client-specific requirements.

Responsibilities

• Build and sustain strong personal connections with key national client representatives through face-to-face interactions, fostering trust and loyalty to strengthen long-term partnerships.
• Foster strong client relationships by leveraging feedback and competitive insights, ensuring we remain their trusted partner for final considerations.
• Develop and implement strategies to manage and grow relationships with National Accounts and their national level partners (10,000+ units across 5+ states).
• Secure our position as an authorized vendor with all clients and ensure our status is current and active.
• Act as the primary point of contact for key national decision-makers within client organizations.
• Create sales plans aligned with organizational goals, including revenue forecasting for national accounts.
• Coordinate with marketing to build an event budget for our national partners.
• Set annual goals based on market availability and location capabilities (10%-20% market share in emerging locations, 25%-75% in established locations).
• Partner with internal teams (local account managers, marketing, estimating, operations, accounting, business development, contracts, and risk management) to ensure client needs align with organizational capabilities.
• Introduce the local partners of national accounts to the Sales Executives in each location.
• Follow up on all proposals to ensure they are submitted and received by the client. Provide support and expertise for local projects as needed.
• Address client-specific requirements while maintaining overall consistency in service delivery.
• Conduct high-level negotiations to secure favorable contracts for both clients and the organization.
• Vet contracts in collaboration with the risk management team before finalizing agreements.
• Analyze market trends, competitor activities, and client insights to refine strategies and enhance market positioning within the multifamily industry.
• Address and resolve significant issues with national accounts to ensure customer satisfaction, retention, and repeat business.
• Provide accounts receivable support for all national accounts.
• Monitor account performance against established targets and KPIs, adjusting strategies to achieve annual goals.
• Provide training and mentorship to team members (Local Account Managers, Business Development, Estimators) to enhance overall team effectiveness.
• Deliver weekly reports on account status, sales performance, and market conditions during all-sales meetings.
• Other duties as assigned.

Knowledge, Skills, Ability, Qualifications & Experience

• Proven experience in account management, preferably with national or regional clients in the multifamily or related industry
• Strong negotiation, relationship-building, and interpersonal skills
• Proficient in sales planning, forecasting, and market analysis
• Excellent collaboration and communication abilities across diverse teams
• Problem-solving mindset with a focus on customer satisfaction and business retention
• Strong knowledge of contracts, risk assessment, and client-specific requirements
• Expertise in roofing, painting, interiors, exteriors, and mitigation/restoration services
• Ability to develop and qualify scopes of work with construction knowledge
• Proficiency in Salesforce or similar CRM systems
• OSHA certification (or ability to become certified) and familiarity with IICRC standards
• Excellent communication skills, both verbal and written
• Knowledge of local construction pricing and regulations (ADA, IBC)
• Self-starter with a strong work ethic, resourcefulness, and attention to detail
• Experience in negotiating and managing a sale process
• Strong organizational and time management skills
• Possess excellent attention to detail
• Ability to make sound decisions that positively affect project and profit outcomes
• Must be able to travel regionally and nationally as required, typically 50-75% of the time
• Must be able to work overtime as needed to ensure job success
• Must have a satisfactory driving record per insurance requirements