Desktop Support Technician / It Support Specialist

Immediate need for a talented Desktop Support Technician / IT Support Specialist . This is a 12+ Months Contract opportunity with long-term potential and is located in Poughkeepsie, New York (Onsite) . Please review the job description below and contact me ASAP if you are interested.

Job ID:26-25037

Pay Range: $30 - $32/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Provide L1/L2 technical support to employees at the Fishkill distribution center.
• Deliver a professional, responsive, and customer-focused technology experience.
• Diagnose and resolve Windows desktop and laptop hardware/software issues.
• Troubleshoot Zebra handheld devices, barcode scanners, printers, and related warehouse technology.
• Provide support for Microsoft Office and general business applications.
• Create, update, troubleshoot, and resolve tickets using ServiceNow.
• Perform device deployment, configuration, setup, and asset management.
• Research technical issues and determine appropriate solutions using established procedures and documentation.
• Escalate issues that require higher-level technical assistance.
• Provide hands-on support to warehouse employees and phone-based support to users at the same location.
• Maintain accurate ticket documentation and keep users informed throughout the resolution process.
• Occasionally provide remote support to other Gap locations when needed.
• Collaborate with the local IT team and broader Gap warehouse technology support organization.
• Maintain consistent service quality and a high level of customer satisfaction.
• Manage multiple technical issues and priorities in a fast-paced environment.
• Follow established IT processes, procedures, and service-level expectations.

Key Requirements and Technology Experience:

• 6 months+ of experience in Desktop Support, IT Support, Help Desk, Service Desk, or Technical Support.
• Experience providing L1/L2 technical support.
• Hands-on experience troubleshooting Windows computers.
• Strong hardware and software troubleshooting skills.
• Strong analytical and problem-solving abilities.
• Excellent customer service and interpersonal communication skills.
• Ability to ask effective questions, identify the root cause of issues, and provide appropriate solutions.
• Experience working with an IT ticketing/service management system.
• Ability to multitask while maintaining accurate documentation.
• Ability and willingness to work 100% onsite in Fishkill, NY.
• Experience with ServiceNow.
• Experience supporting Zebra handheld devices.
• Experience with barcode scanners.
• Experience troubleshooting printers.
• Experience with device deployment and configuration.
• Experience with IT asset management.
• Previous experience in a warehouse, distribution center, retail, logistics, or fulfillment environment.
• CompTIA A+ certification.
• CompTIA Network+ certification.
• Microsoft Office troubleshooting experience.

Our client is a leading Biopharmaceutical Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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