Desktop Support Engineer
Ingrain Systems Inc
Employees by listening, asking questions, soliciting feedback, assessing and responding appropriately to customer’s device hardware and application issues, requests and needs in an efficient and timely manner. Determines appropriate and alternative solutions from mostly defined procedures and options Research, diagnose, resolve or **escalate** technical and procedural issues from multiple service channels using multiple tools and documented processes Deliver positive customer experience by creating a welcoming environment and providing best in class service through all support channels in person and virtually Ensure consistency in service quality and capabilities for an overall high level of customer satisfaction Demonstrate a sound understanding of relevant technologies and application products and understands the customer in a technology support environment. #J-18808-Ljbffr
Vacancy posted 17 hours ago
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