Vice President of Operations #0405FM

Job Description

Job Description

A growing regional company is looking for a Vice President of Operations to lead service delivery, operational performance, and scalable growth across the organization. This is a senior leadership role responsible for ensuring that client commitments are delivered consistently, teams are aligned, and operational processes support continued expansion.

The right candidate will be a strategic and hands-on operator who can manage leaders, improve systems, support client success, and partner with sales and executive leadership to strengthen the company’s performance in the local market.

Key Responsibilities

• Lead day-to-day and long-term operational strategy across the assigned region
• Oversee service delivery, team performance, client satisfaction, and operational efficiency
• Manage and develop operational managers and department leaders
• Partner with sales and client-facing teams to ensure smooth onboarding and service execution
• Establish and monitor key performance indicators, reporting processes, and accountability systems
• Identify opportunities to improve workflow, cost control, quality, and client retention
• Support planning for regional growth, staffing, capacity, and resource allocation
• Ensure teams are aligned with company standards, client expectations, and internal procedures
• Resolve escalated client or operational issues in a timely and professional manner
• Collaborate with executive leadership on budgeting, forecasting, and strategic initiatives

Requirements

Essential

• 10 or more years of progressive operations leadership experience
• 5 or more years of experience managing managers or multi-functional teams
• Experience in a B2B services, commercial services, logistics, facilities, staffing, or similar operational environment
• Strong track record of improving service delivery, efficiency, and team performance
• Ability to lead through growth, change, and process improvement
• Strong financial, analytical, communication, and decision-making skills
• Comfortable working closely with sales, finance, HR, and executive leadership
• Experience managing budgets, KPIs, performance reporting, and client service standards

Preferred

• Experience overseeing multi-site or regional operations
• Background in scaling operational processes for a growing company
• Bachelor’s degree in business, operations, management, or a related field
• Advanced degree or operational certification is a plus

Benefits

$180,000 to $230,000 base annually, plus bonus potential

Keller is a recruitment agency that provides services to clients ranging from startups and non profits to multinational corporations. Keller emphasizes ethical search processes, attentive candidate care, and leadership placements that support long-term client outcomes.

To learn more about the firm and about our candidate services - please visit -recruiters-headhunters-united-states/

Equal Employment Opportunity and Non-Discrimination Policy

Equal Employment Opportunity Statement: Both Keller Executive Search and our clients are Equal Opportunity Employers. For all positions, whether with Keller Executive Search or our clients, qualified applicants will receive consideration for employment without regard to race, skin color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, disability, genetic information, or any other legally protected status.

Commitment to Diversity: Keller Executive Search and its clients are committed to fostering a diverse and inclusive work environment where all individuals are valued and respected.

Reasonable Accommodations: Both Keller Executive Search and our clients are committed to providing reasonable accommodations to individuals with disabilities and pregnant individuals. We engage in an interactive process to determine effective, reasonable accommodations.

Compensation Information: For client positions, compensation information is available in the job post. If not provided, it will be shared during the interview process in accordance with applicable laws. When required by law, salary ranges will be included in job postings. Actual salary may depend on skills, experience, and comparison to current employees in similar roles. Salary ranges may vary based on role and location.

Compliance with Laws: Both Keller Executive Search and our clients comply with federal, state, and local laws governing nondiscrimination in employment. This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Workplace Harassment: Both Keller Executive Search and our clients expressly prohibit any form of workplace harassment based on race, skin color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

E-Verify Participation: Keller Executive Search and/or our clients may participate in E-Verify. Information about E-Verify participation will be provided during the application process where applicable.

Privacy and Pay Equity:

• California Residents: For more information about the categories of personal information we collect for recruiting and employment purposes, please review our Privacy Policy.
• Colorado, Nevada, New York City, California, and Washington Residents: Compensation information is available in the job post or will be provided during the interview process if not initially available.
• Both Keller Executive Search and our clients are committed to pay equity and conduct periodic pay equity analyses in accordance with applicable laws.

State-Specific Information:

• Rhode Island: We do not request or require salary history from applicants.
• Connecticut: We provide wage range information upon request or before discussing compensation.
• New Jersey: We do not inquire about salary history unless voluntarily disclosed.

Veteran Status: Both Keller Executive Search and our clients provide equal employment opportunities to veterans and comply with applicable state laws regarding veteran preference in employment. If you are a veteran, please inform us during the application process.

Genetic Information: In accordance with federal and state laws, both Keller Executive Search and our clients do not discriminate based on genetic information. We do not request or require genetic information from applicants or employees, except as permitted by law.

Local Laws: Both Keller Executive Search and our clients comply with all applicable local laws and ordinances regarding employment practices in the areas where we operate.

Keller Executive Search and our clients may use artificial intelligence (AI) tools to assist in the recruitment and candidate evaluation process. These tools are used exclusively to support human decision-making by helping to review and assess candidate qualifications and materials. AI is never used to automatically reject, disqualify, or make final hiring decisions about candidates. All AI-assisted evaluations are reviewed by experienced recruitment professionals, and all hiring decisions are made by qualified human recruiters. Our use of AI is designed to enhance fairness, consistency, and efficiency while maintaining our commitment to equal employment opportunity and non-discrimination principles.

Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.