Regional Service Manager

As a Regional Service Manager, you’ll lead, develop, and support a team of Field Service Technicians (FSTs) to deliver an exceptional customer experience across your region. You’ll manage operational performance, drive continuous improvement, and ensure your team’s technical and professional growth all while maintaining strong, proactive relationships with customers and internal partners. What You’ll Do Champion departmental strategy and communicate goals to Field Service Technicians and other key stakeholders. Lead, motivate, and develop your team—providing real‑time coaching and ensuring each technician reaches expert‑level proficiency. Oversee your region’s financial performance and operational efficiency. Own customer relationships within your region and ensure a world‑class service experience. Act quickly to resolve customer escalations, coordinating communication and follow‑up with urgency and professionalism. Conduct regular team meetings and “tier calls” to address emerging issues and plan upcoming activities. Visit customer sites and field locations monthly (approximately one week per month) to support technicians and build relationships. Stay current on product line developments, technical bulletins, and performance trends; share knowledge with your team. Conduct performance reviews and manage staffing needs to maintain coverage and service quality. Partner closely with Service Sales and Product Sales teams to align on customer needs and business objectives. Lead or assist with special projects as assigned by the National Service Manager. Qualifications Proven leadership experience in field service, technical operations, or a related role. Strong communication, organization, and problem‑solving skills. Ability to build and maintain effective working relationships with both customers and internal teams. Passion for coaching and developing high‑performing service teams. Commitment to continuous improvement and operational excellence. Willingness to travel within the region (approximately 25–30%). #J-18808-Ljbffr Mettler Toledo AG