Operations Manager

Join to apply for the Operations Manager role at EōS Fitness . EōS Fitness is bold, upbeat, and motivating. Our Core Purpose is to create loyal, lifelong fans and exercise practitioners, guided by the values of personal responsibility, optimism, growth, teamwork, and striving to win. Position Purpose Lead, coach, and train the Service team to create a fun atmosphere, be great hosts, and serve as the hub for information for our members, guests, and staff. Responsibilities Passionate about creating an elevated member experience through a friendly and approachable manner, actively listening to needs and concerns, and providing clear, helpful responses. Hiring, training, scheduling, and supervising staff members, including kids club, front desk, and janitorial staff. Effectively communicate goals, expectations, and procedures to staff, ensuring everyone understands their roles. Provide constructive feedback to staff on performance, highlighting strengths and improvement areas. Ensure high‑quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly. Ensure compliance with health and safety regulations, maintain proper certifications, and implement safety protocols. Supervise the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas. Partner with Sales, Fitness, Facilities, and Marketing teams to improve overall gym performance and uphold brand standards. Monitor and order inventory such as fitness equipment, cleaning supplies, and retail products. In emergencies or disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure safety. Qualifications 2–3 years of operations management experience. Strong verbal and written communication skills. 3–4 years of customer service experience. Prior experience or strong interest in the fitness industry is a plus. Excellent relationship building and influencing skills at all levels. Strong detail orientation, systematic problem‑solving, and excellent time management, organization, and record‑keeping. Excellent MS Office skills. Alignment with our Core Values. Requirements Must successfully pass a background check. CPR certification required within 30 days of hire. In-depth knowledge company policies and SOPs to ensure adherence. Ability to work in a gym setting, moving across club floors and rooms and communicating with employees, members, and the public. Ability to access and operate company computer systems for document preparation, data entry, and report reading. Ability to bend routinely, repetitively, and lift more than 40 lbs. Salary Pay Range: $58,656—$66,000 USD Benefits And Perks Highly energetic and collaborative team environment. Management that cares about professional development. Free membership for you and one family member. Discounted personal training and merchandise, including supplements. Employee referral program. Daily Pay offering access to funds before payday. Competitive pay plus vacation, holiday, and sick pay. Group health, dental, vision, supplemental life, employee assistance program, and pet insurance. 401(k) with company matching. Personal education growth options with Sophia Learning. Benefits based on eligibility, tenure, and full‑time/part‑time status. EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status. EōS Fitness participates in the government eVerify program. We endeavor to make this site accessible to all users; contact Recruiting Help Line at View phone number on click.appcast.io for accessibility support. #J-18808-Ljbffr EōS Fitness