Personal Lines Account Manager

Job Description

Job Description

About Us

Main Street Insurance Group is one of the fastest growing trusted independent insurance agencies in the Southeast, offering a comprehensive suite of insurance solutions to protect clients from the unexpected. We don’t just sell insurance. We work closely with our clients to help them make important and informed decisions every day when it comes to protection and their future. Main Street Insurance Group has been in business for over 125 years, with our roots dating back to 1898 and to three small North Carolina communities. We work to create customized solutions for our clients with expertise in Business Insurance, Home Insurance, Auto Insurance, Employee Benefits and Equine Insurance. Today, we work with a variety of individuals and businesses throughout the Southeast, with locations in North Carolina, Georgia, and Tennessee. If you are an experienced professional who delivers best-in-class service and is looking for a rewarding, challenging and meaningful work environment – then Main Street Insurance Group is looking for you!

Personal Lines Account Manager

Position Overview

The Account Manager is responsible for all day-to-day maintenance and service of assigned Personal Lines accounts. This position works closely with the production team to manage new and existing client accounts and relationships, ensuring a high level of client service and satisfaction. The Account Manager is responsible for achieving agency account retention goals by providing extraordinary client service, driving agency growth through proactive account rounding and cross-selling, and marketing and placing renewal accounts as appropriate.

Responsibilities:

• Supports production efforts by servicing accounts once bound.
• Utilizes agency service standards in the servicing of accounts.
• Supports agency sales philosophy by seeking referrals from existing clients, rounding out existing accounts, and cross-selling to other departments.
• Analyzes client needs, coverage forms, policies, and proposals to identify loss exposure and recommend appropriate coverage solutions. 
• Prepares summaries of insurance, schedules, and proposals as needed. 
• Processes incoming mail, email, faxes, phone calls, and office visits, responding promptly and professionally. 
• Maintains client files within Agency Management System to ensure proper documentation by processing all policies, changes, invoices, proofs of insurance, as well as other service needs, attachments, and activities, in accordance with agency standards and procedures.
• Follows up on service requests to confirm that the carrier/vendor has accurately processed them.
• Assists clients with billing questions or concerns and works to bring a resolution to any issues.
• Reviews coverage and provides information to client inquiries.
• Assists clients with claims, including submitting first notice of loss, facilitating prompt response from carrier, and following up on claim status in accordance with agency standards and procedures.
• Performs renewal review and risk exposure analysis to secure proper coverage, incorporating information obtained from client. 
• Maintains control of pre-expiration reports, binders, and aged receivables in accordance with agency guidelines.
• Determines reasons for cancellation requests; acts to save accounts.
• Participates in continuing education courses for insurance/service/sales skills. 
• Maintains current knowledge of underwriting requirements of carriers. 
• Keeps current with industry trends by reading appropriate journals and company bulletins.
• Participates in special projects at management’s request.
• Other duties as assigned. 

Qualifications:

• High school graduate; Four-year college degree highly desirable (or comparable work experience)
• Must possess an active Property & Casualty license in the state(s) in which business is conducted, or be willing to obtain the license upon being hired
• Extensive knowledge of relevant insurance coverage and markets, including sophisticated and less common products represented through MSIG
• Thorough knowledge of brokerage operations including claims handling, procedures, rating, agency management systems, and applicable insurance laws
• Familiarity with risk assessment and risk management techniques
• Proficient with technology and comfortable operating within a paperless environment; excellent automation skills, including Microsoft Windows, Microsoft Office, Agency Management System (Applied Epic strongly preferred), carrier proprietary systems, and softphone systems
• Ability to carry out complex tasks with many concrete and abstract variables
• Sets priorities and manages workflow to ensure efficient, timely, and accurate completion of tasks within a high pressure, fast-paced environment with significant disruptions
• Excellent time management, strong organizational skills, and attention to detail
• Interacts with others effectively by utilizing excellent communication skills, cooperating purposefully, and providing information and guidance as needed to achieve the business goals of the agency  
• A high degree of self-motivation and self-direction
• Maintains professional and effective relationships with clients, coworkers, carriers, vendors, and other business contacts  
• Understands the core virtues of teamwork and works well within a team environment

Hours: Monday-Friday, 8:00am-5:00pm 

Preferred Office Location: 2743 Perimeter Pkwy, Building 200, Suite 125, Augusta, GA 30909 (Hybrid Work Options)

Benefits:

• Competitive compensation plus quarterly bonuses based upon retention
• Health Insurance Plans (PPO, HSA, Copay Options)
• Dental Insurance
• Vision Insurance
• Company Paid Disability Insurance
• Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
• 401(k) with Safe Harbor Match
• Paid Time Off and Paid Holidays

No Solicitation Notification to Agencies:  Please note that Keystone and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone will not consider or approve payment to any third parties for hires made.