Technical Support Manager

C2 Essentials

Technical Support Manager

The Technical Support Manager provides technical support and lead subordinates in support of engineering and technical tasking for the DDG(X) ship acquisition Program Office. Tasking includes:

Oversees technical service operations
Leading teams to resolve complex customer issues while optimizing support processes and metrics
Bridge the gap between technical teams and customers, ensuring high customer satisfaction, mentoring staff, and implementing tools to handle system issues
Managing, training, and mentoring technical support representatives
Serving as the point of escalation for complex technical issues and improving customer satisfaction
Monitoring key performance indicators (KPIs), such as ticket response times and resolution rates
Developing, implementing, and updating support policies, procedures, and documentation
Partnering with product/engineering teams to manage product releases, bugs, and feedback
Maintaining high service quality to meet or exceed Service Level Agreements

Compensation is anywhere from 100k to 135k annual salary based on experience.

Required Qualifications

Must possess an active Department of Defense Secret clearance
Master's Degree in the field of engineering
Minimum 10 years' experience in/with electric power generation, electric power distribution, electric power conversion, control system development, computer software and hardware design and implementation, circuit analysis, magnetics, and/or fiber optics. Experience should be in conceptual and detailed design and multi-functional facilities and support systems for test and evaluation of submarine or surface ship structural configurations, machinery, and/or component designs in model and full scale

Desired Qualifications

Minimum 10 years' experience with DoD acquisition processes, in DoD/Navy program management, Industry or Government technical management, or Industry or Government business management.

C2 Essentials, Inc. is an Equal Opportunity Employer.

Apply

Vacancy posted 13 hours ago

Similar jobs that could be interesting for youBased on the Technical Support Manager in Encino, CA vacancy

Senior Technical Support Manager
...Senior Technical Support Manager The Senior Technical Support Manager provides technical support and lead subordinates in support of engineering and technical tasking for the DDG(X) ship acquisition Program Office. Tasking includes: Leads technical support teams...
Suggested
Work at office
C2 Essentials
Encino, CA
1 day ago
Counter Supervisor
$28 per hour
...ensuring excellent customer service and efficient order processing Manage and train counter staff; schedule, assign tasks, and monitor... ...Maintain a clean, organized, and well-stocked sales counter Support inventory management and product display Assist with sales...
Suggested
Hourly pay
Weekly pay
Temporary work
Local area
Immediate start
Monday to Friday
Shift work
Staffmark
Van Nuys, CA
6 days ago
Litigation Support Project Manager
$125k - $140k
...Litigation Support Project Manager The Litigation Support Project Manager is responsible for advising case teams and clients on eDiscovery... ...for case teams, providing status updates, troubleshooting technical issues, and guiding attorneys and review teams on platform...
Suggested
C&M Legal Search
Encino, CA
3 days ago
Wireless Sales Representative - AT&T Authorized Retailer
$31.2k
...~ Training and Opportunity to grow ~ Supportive team environment ~ Medical/Dental/Vision... ...at Prime Communications. Most Store Managers, were once RSCs, most District Managers... ...Clear communication skills Attitude and technical aptitude -- having an entrepreneurial spirit...
Suggested
Full time
Local area
Afternoon shift
Prime Communications
Encino, CA
2 days ago
Ophthalmic Technician
$18 - $20 per hour
...players with a strong work ethic and positive attitude – these attributes are more important to us than experience. We encourage and support an environment of teaching and growth for our staff. We invest in creating a positive work environment, where you might follow...
Suggested
Hourly pay
Full time
Work at office
Monday to Friday
Shift work
RETINA LOS ANGELES
Encino, CA
2 days ago
Job Technical Sales Representative - West
...Technical Sales Representative - West EnerSys is a global leader in stored energy solutions... ...Duties and Responsibilities: Support system-level selling of DC plants, batteries... ...forecasting Collaborate with Product Management, Operations, and Services on customer...
Temporary work
Work experience placement
Local area
Worldwide
Night shift
EnerSys
Encino, CA
2 days ago
Technical Customer Support Engineer, Tier 2 - West Cost (Second shift)
$36 - $43 per hour
...Technical Customer Support Engineer, Tier 2 - West Coast (Second Shift) At UVeye, we're on a mission to redefine vehicle safety and reliability... ...hardware issues on-site Ensure effective incident management by tracking and resolving technical issues promptly Requirements...
Hourly pay
Afternoon shift
Drive Tlv
Encino, CA
13 hours ago
Sr. Technical Support Engineer, Focused Services - Cortex XSIAM
$103.4k - $167.2k
...full time, with flexibility when it's needed. This model supports real-time problem-solving, stronger relationships, and the... ...factors. You will serve our customer base by providing tailored technical support, managing escalations, and conducting weekly reviews and root cause...
Full time
Work at office
Shift work
Palo Alto Networks
Encino, CA
1 day ago
Office and Sample Coordinator
...Coordinator Reports to: Sourcing Lead & Social Compliance / Sample Manager Job Type: Full-time Location: Encino, CA Company... ...Office and Sample Coordinator plays a critical dual role in supporting NSI's daily office operations and managing the coordination of...
Full time
Work at office
3 days per week
NSi Industries LLC
Encino, CA
2 days ago
Office Managers
$21 - $24 per hour
...Office Managers Jobs for Humanity is collaborating with Upwardly Global and with Unclassified to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: Unclassified Job Description 22900 Ventura Boulevard...
Hourly pay
Full time
Work at office
Remote work
Flexible hours
Shift work
Jobs for Humanity
Woodland Hills, CA
1 day ago
Full Time Office Manager
...with daily admin tasks. Quiet office, Monday–Friday. Must be good with QuickBooks and comfortable working independently. Email us to apply if you’re organized, steady, and ready to manage an office with a lot of variety. Please email us at ****@*****.***....
Full time
Work at office
Monday to Friday
All Quality Electrical Inc.
Woodland Hills, CA
4 days ago
Traveling Project Manager
...mentality, strong communication and collaborative Location: Calabasas Onsite with Domestic Travel Position Title: Project Manager Assistant Pay Rate: 130-150k Type: Temp/TTH/DH DH Hiring Process: 1-2 zoom, 1 in person Hours/Schedule: 8-...
Temporary work
For subcontractor
Local area
Ultimate Staffing
Woodland Hills, CA
15 days ago
IT Subject Mater Expert
IT Subject Matter Expert Location: CA, OR, WA, CO, GA, MD, DC, VA Long Term Roles & Responsibilities: ~ Bachelor's degree ~5-7+ of direct/related experience ~ Databricks ~ PySpark development ~ Strong SQL ~ Python ~ Experience recommending Machine...
Perfict Global, Inc.
Encino, CA
7 days ago
IT Specialist
...preventing them. Reporting to the IT Manager, the IT Specialist is responsible for the... ..., and access level management; supporting IT project implementation; tracking performance... ...from a systems access perspective. Technical Support and Project Support Provide...
Work at office
Local area
Immediate start
Flexible hours
Afternoon shift
Hope of the Valley Rescue Mission
Van Nuys, CA
1 day ago
Lead Ophthalmic Assistant De La Pena Eye Clinic Van Nuys
...Remove mentions of website cookies and page load errors. Remove any extra spacing. Make it condensed and beautiful to read. Remove any mention of website cookies on the page. Remove any error messages such as "Internet Explorer 11 is no longer supported". Tenet Healthcare
Tenet Healthcare
Van Nuys, CA
4 days ago
Business Office Director
$85k - $90k
...Office Director is responsible for leading and managing the business office function and for supervising concierge and/or other support services at The Vered . The Business... ...operations and financial performance. Technical Qualifications ~ High proficiency in...
Full time
Work at office
The Vered
Encino, CA
1 day ago
Tax Manager - Private Client Services
$125k - $191k
...Tax Manager - Private Client Services Weaver is a full-service national accounting,... ...based on people. It's why we commit to supporting our people not just in their professional... ...degree in Accounting or related field Technical knowledge sufficient to sell and execute...
Flexible hours
Weaver
Woodland Hills, CA
3 days ago
Tax Senior Manager - Private Client Services
...EisnerAmper is seeking a Tax Senior Manager to join the Private Client Services (PCS... ...the flexibility to manage your days in support of our commitment to work/life balance... ...tax compliance, specialization in complex technical individual and business ~ Recent Public...
Temporary work
Private practice
Work at office
Local area
EisnerAmper
Woodland Hills, CA
5 days ago
Program Management Office Manager
...Program Management Office Manager Job Summary This role is responsible for managing a team of Account Delivery Managers, driving strategic... ..., ensuring exceptional satisfaction. Manages the FPR process, supports execution, and escalates major issues with recommendations to...
Temporary work
Work experience placement
Work at office
Local area
Flexible hours
HP
Encino, CA
13 hours ago
Travel Nurse RN - House Supervisor - $2,115 per week in Tarzana, CA
$2,115 per week
Registered Nurse (RN) | House Supervisor Location: Tarzana, CA Agency: Lancesoft Inc Pay: $2,115 per week Shift Information: Days - 5 days x 8 hours Contract Duration: 13 Weeks Start Date: ASAP About the Position TravelNurseSource is...
Long term contract
Permanent employment
Full time
Contract work
Temporary work
Work at office
Shift work
TravelNurseSource
Tarzana, CA
10 days ago
Travel Nurse RN - House Supervisor - $2,115 per week in Tarzana, CA
$2,115 per week
Registered Nurse (RN) | House Supervisor Location: Tarzana, CA Agency: Lancesoft Inc Pay: $2,115 per week Shift Information: Days - 5 days x 8 hours Contract Duration: 13 Weeks Start Date: ASAP About the Position We are currently seeking...
Full time
Contract work
Immediate start
Shift work
Lancesoft Inc
Tarzana, CA
10 days ago
Travel Nurse RN - Case Manager - $2,600 to $2,750 per week in Tarzana, CA
$2,600 - $2,750 per week
...Registered Nurse (RN) | Case Manager Location: Tarzana, CA Agency: Compunnel Healthcare Pay: $2,600 to $2,750 per week Shift Information: Days - 5 days x 8 hours Contract Duration: 13 Weeks Start Date: ASAP About the Position 2-year acute...
Full time
Contract work
Immediate start
Shift work
Compunnel Healthcare
Tarzana, CA
22 days ago
Travel Nurse RN - Case Manager - $2,600 to $2,750 per week in Tarzana, CA
$2,600 - $2,750 per week
...Registered Nurse (RN) | Case Manager Location: Tarzana, CA Agency: Compunnel Healthcare Pay: $2,600 to $2,750 per week Shift Information: Days - 5 days x 8 hours Contract Duration: 13 Weeks Start Date: ASAP About the Position TravelNurseSource...
Full time
Contract work
Temporary work
Private practice
Immediate start
Shift work
TravelNurseSource
Tarzana, CA
22 days ago
Regional Sales Manager- Heavy Infrastructure
...Klein Tools Regional Sales Manager At Klein Tools, curiosity powers discovery, ownership inspires excellence, and urgency means we run towards opportunities. We deliver quality and innovation in everything we do, designing and launching hundreds of groundbreaking products...
Temporary work
For contractors
Klein Tools
Encino, CA
6 days ago
Service Desk Manager
...Job Title: Service Desk Manager Location: Studio City, California (Onsite)... ...based project teams, ensuring seamless IT support delivery, rigorous adherence to service-... ...before go-live. ~ Translate complex technical service issues into plain-language...
Permanent employment
Full time
Work experience placement
Work at office
Local area
Monday to Friday
Shift work
Afternoon shift
Early shift
Base 8
Studio City, CA
3 days ago
Field Support Engineer II (Riverside County)
...Field Support Engineer II A Field Support Engineer II is responsible for providing onsite... ...San Diego counties as necessary for our managed clients, utilizing a company fleet... ...operates with a sense of urgency. • Provides technical assistance and a best-in-class...
Work experience placement
Immediate start
Remote work
Flexible hours
Shift work
centrexIT
Encino, CA
1 day ago
IT Project Manager - Public Sector
$70.1k - $115k
...and regulation. Assess best practices and provide technical assistance to clients. Manage small projects, staff and tasks with limited supervision... ...& Preferred Qualifications/Skills Support project planning activities, including development and...
Work experience placement
H1b
Work at office
Local area
Flexible hours
Public Consulting Group
Encino, CA
18 days ago
Web Project Manager - hybrid
...Web Project Manager Woodland Hills, CA - (hybrid; ~1 day/week or a few days/month onsite) Assignment Length: Through end of 2... ...Workfront acceptable equivalent. • More operations-focused than technical. • Ideal candidates likely former agency PMs or gig workers...
1 day per week
Veterans Sourcing Group LLC
Woodland Hills, CA
3 days ago
Field Airborne Support Team Interior Technician Sr
$40.18 - $44.4 per hour
...Field Airborne Support Team Interior Technician Sr Remote Unique Skills: At... ...High School Diploma or GED required. Technical or trade school training preferred. 6 years... ...activity to Field Service Representative and management. # Establishes and maintains a...
Full time
Work at office
Remote work
Shift work
Gulfstream Aerospace Corporation
Van Nuys, CA
13 hours ago
Client Relationship Manager
...to families and individuals &##128313;Educate clients on policies that prevent financial disaster during times of loss &##128313;Manage your own book of business through virtual appointments - Use our proven internal blueprint and warm leads—NO COLD calling necessary...
Full time
Globe Life: Moore Organizations
Northridge, CA
2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Technical Support Manager. Be the first to apply!