Room Service Specialist - Nutritional Services - FT - Variable

Shift: Variable less than 12 hour shift (United States of America) Hours Per Week: 40 Position Status: Full time Job Overview Assists the department in the preparation, assembly, and delivery process for patient meal service through the completion of the following: Education Qualifications High School Diploma / GED Preferred Experience Qualifications Experience with diets and the Carbohydrate Counting and Protein Exchange Systems Preferred Skills And Abilities Previous networked computer experience preferred. Basic typing skills. Computer, calculator, writing utensils, telephone including hands‑free headset, copy machine, answering machine, scissors, files. (Required proficiency) Must be able to read, write, and speak English. Good verbal communication skills. Ability to work independently and complete assignments in a timely manner. (Required proficiency) Treats all information and data within the scope of the position with appropriate confidentiality and security. (Required proficiency) Knowledgeable of, observes and complies with hospital safety policies, emergency procedures, and standard precautions. (Required proficiency) Responsibilities Solves customer problems, treats customer with dignity and respect. Acknowledges customer and responds quickly to customer needs. All patients, nursing unit staff, visitors, volunteers and co-workers are given prompt and courteous attention. Telephone courtesy and patient confidentiality must be maintained at all times. When completing telephone calls or patient visitation, refer to written scripts for appropriate greeting and content. Answer questions within your scope of practice and refer other questions to the appropriate person. Processes correct diets and portions for all age groups from pediatrics through elderly adults. Assess and interpret age‑appropriate data about the patient’s status in order to identify age‑specific needs and provide the care needed. Assesses floor stock needs in patient unit kitchens. Processes Room Service customer orders, including patient/family initiated orders and those patients needing assistance. Assists patients with telephone callbacks or personal visitation as needed while ensuring adherence to all diet orders. Reviews Health Touch information to determine which patients have not placed an order for that meal period, and initiates telephone or personal contact with patient and/or patient care services as appropriate. takes phone calls and fax orders for all food requests. Receives requests for diet changes via computer, fax or written format during downtime. Makes necessary diet changes, keeps Room Service order system updated. Follows standard procedures for diet patterns. Coordinates processing and printing of AM and PM nourishment orders and the delivery of all tube feeding and oral supplement orders. Reports suspected violations of all relevant laws, regulations, compliance policies, procedures, and the Code of Conduct. Assists in the assembly and accuracy of patient meal trays and the delivery, pick‑up, breakdown, and cleaning/sanitation of patient service operations. Under the general supervision of the Nutritional Services Manager and Supervisor, assists with the coordination on the morning and evening activities of patient meal service, including preparation, delivery, and cleanup in the department. Performs all work in a safe and sanitary manner. Maintains all workstations in a neat and organized manner. Responds and cooperates with changes in workload. Actively supports and participates in performance improvement activities, including but not limited to tray assessments, meal rounds, department committees. Required for All Jobs Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health Performs other duties as assigned Patient Facing Options Position is Patient Facing Remote Work Guidelines Workspace is quiet and distraction‑free allowing the ability to comply with all security and privacy standards. Stable access to electricity and a minimum of 25 mb upload and internet speed. Dedicate full attention to the job duties and communication with others during working hours. Adhere to break and attendance schedules agreed upon with supervisor. Abide by Stormont Vail’s Remote Worker Policy and review and acknowledge the Remote Work Agreement annually. Remote Work Capability On‑Site; No Remote Scope No Supervisory Responsibility No Budget Responsibility Physical Demands Balancing: Occasionally 1‑3 Hours Carrying: Occasionally 1‑3 Hours Climbing (Ladders): Rarely less than 1 hour Climbing (Stairs): Occasionally 1‑3 Hours Crawling: Occasionally 1‑3 Hours Crouching: Occasionally 1‑3 Hours Driving (Automatic): Rarely less than 1 hour Driving (Standard): Rarely less than 1 hour Eye/Hand/Foot Coordination: Frequently 3‑5 Hours Feeling: Occasionally 1‑3 Hours Grasping (Fine Motor): Frequently 3‑5 Hours Grasping (Gross Hand): Frequently 3‑5 Hours Handling: Frequently 3‑5 Hours Hearing: Occasionally 1‑3 Hours Kneeling: Occasionally 1‑3 Hours Lifting: Occasionally 1‑3 Hours up to 20 lbs Operate Foot Controls: Rarely less than 1 hour Pulling: Occasionally 1‑3 Hours up to 20 lbs Pushing: Occasionally 1‑3 Hours up to 20 lbs Reaching (Forward): Occasionally 1‑3 Hours up to 20 lbs Reaching (Overhead): Occasionally 1‑3 Hours up to 20 lbs Repetitive Motions: Occasionally 1‑3 Hours Sitting: Occasionally 1‑3 Hours Standing: Occasionally 1‑3 Hours Stooping: Occasionally 1‑3 Hours Talking: Occasionally 1‑3 Hours Walking: Occasionally 1‑3 Hours Physical Demand Comments Must be able to stand and walk 75% of the work day. Working Conditions Burn: Occasionally 1‑3 Hours Chemical: Occasionally 1‑3 Hours Combative Patients: Occasionally 1‑3 Hours Dusts: Rarely less than 1 hour Electrical: Rarely less than 1 hour Explosive: Rarely less than 1 hour Extreme Temperatures: Rarely less than 1 hour Infectious Diseases: Occasionally 1‑3 Hours Mechanical: Occasionally 1‑3 Hours Needle Stick: Rarely less than 1 hour Noise/Sounds: Occasionally 1‑3 Hours Other Atmospheric Conditions: Rarely less than 1 hour Poor Ventilation, Fumes and/or Gases: Occasionally 1‑3 Hours Radiant Energy: Rarely less than 1 hour Risk of Exposure to Blood and Body Fluids: Occasionally 1‑3 Hours Risk of Exposure to Hazardous Drugs: Rarely less than 1 hour Hazards (other): Rarely less than 1 hour Vibration: Rarely less than 1 hour Wet and/or Humid: Rarely less than 1 hour Equal Employment Opportunity Stormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices, including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment. Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications. #J-18808-Ljbffr