Senior Director, Finance Operations Optimization Lead

Job Description Summary: The Senior Director – Finance Ops Optimization lead is a pivotal leadership position responsible for driving continuous operational excellence, standardization, and transformation across global business functions (RTR, Payroll, P2P, OTC). The role holds accountability for developing and maintaining a transparent, streamlined, and scalable service delivery model. This includes leveraging best-in-class methodologies, challenging established practices, and embracing innovation to ensure that the organization’s operations are future-ready, cost-effective, and resilient. Reporting to Vice President for Finance Operations, the Senior Director will collaborate with multiple internal and external partners, including Operations Units (OU), TCCC Functional Hubs (FH), Genpact Functional Hubs, DTS, Contractors, and other third-party vendors. This role demands a visionary leader with the ability to balance strategic foresight, operational rigor, and stakeholder management to enable transformative change. Key Responsibilities The role will be to lead an Agile team of Optimization associates in supporting Finance Operations leadership in the following ways: 1. Optimization Leads / Global Process Ownership Service Catalogue Management: Ensure a clear line of sight and detailed understanding of the service catalogue (L1-L4 taxonomy) for all respective functions. Maintain comprehensive records of the current placement of activities across OUs, DTS, TCCC FH, and Genpact FH. Regularly review and update the catalogue to reflect evolving business needs and opportunities for improvement. Process Standardization: Lead the determination of global standard processes for each activity within the service catalogue, utilizing standard scoring methodology. Conduct end-to-end value stream mapping for all activities, identifying inefficiencies and opportunities for optimization. Champion the adoption of best-in-class practices and frameworks to ensure consistency, compliance, and operational excellence worldwide. 2. Policy Governance & Risk Management Standard Practices & Procedures: Maintain a clear line of sight on Standard Practices and Procedures (SPP), ensuring they are current, relevant, and effectively communicated across the organization. Oversee the Risk Control Matrix (RCM) for all operations, ensuring that risk mitigation strategies are robust and actionable. Manage the Business Continuity Plan (BCP), ensuring operational resilience in the face of disruptions and crises. Audit & Compliance: Track open audit points and MAPS (Management Action Plans), driving timely and effective resolution. Challenge and reassess any policy elements that are redundant or overly conservative, which may result in unnecessary manual work or inefficiency. Lead initiatives to streamline, rewrite, or remove outdated policies, promoting a culture of continuous improvement and lean governance. 3. People & Organizational Management Operational Team Oversight: Maintain a comprehensive overview of the number and location of operations teams across TCCC, Genpact, contractors, and third-party vendors. Monitor and analyse workforce allocation, ensuring optimal distribution and utilization of talent resources. Foster an inclusive and collaborative culture across geographically dispersed teams, promoting knowledge sharing and professional growth. Cost Management: Track and manage the cost of operations by category: TCCC retained, Genpact, contractors, and other vendors. Implement cost control measures and identify opportunities for cost optimization without compromising service quality. Work with Finance to provide transparent reporting and accountability for operational expenditure. 4. Leadership & Strategic Partnership Serve as a thought leader and trusted advisor to senior executives and functional heads, providing actionable insights and recommendations on operational optimization. Establish and nurture strategic partnerships with internal stakeholders and external service providers to enable best practice sharing and joint innovation. Represent the organization in global forums, industry conferences, and benchmarking initiatives, positioning it as a leader in operational excellence. Key Qualifications & Experience Bachelor’s degree in Business Administration, Finance, Operations Management, Information Technology or related field; Master’s degree preferred. Minimum of 15 years’ experience in operations, process optimization, or global business service management, with at least 5 years in a senior leadership role. Demonstrated expertise in service catalogue management, process mapping, policy governance, risk management, and technology strategy. Proven track record of leading large, cross-functional and multi-geographic teams with high impact. Strong analytical and problem-solving abilities, with a focus on data-driven decision making. Excellent communication, negotiation, and stakeholder management skills. Experience with digital transformation initiatives, including RPA, IA, AI/Gen AI, and cloud technologies. Ability to drive organizational change and foster a culture of innovation and continuous improvement. Relocation: We will offer local/domestic limited relocation packages; however, we will not be able to support international relocation packages. Key Competencies Strategic Vision: Ability to see the big picture, anticipate future trends, and align operations to long-term business objectives. Operational Excellence: Deep understanding of process optimization, standardization, and the practical implementation of global best practices. Change Leadership: Capacity to lead change initiatives, influence stakeholders, and overcome resistance to new ways of working. Technological Savvy: Up-to-date knowledge on emerging technologies and their application in operational settings. Financial Acumen: Strong grasp of cost management, budget control, and value realization. Collaboration & Influence: Skilled in building consensus, driving cross-functional collaboration, and managing complex stakeholder landscapes. Risk & Resilience: Adept at identifying risks, developing mitigation strategies, and ensuring operational continuity. Career Development & Impact: The Senior Director – Finance Ops Optimization role offers significant scope for personal and professional development. You will be at the heart of the organization’s transformation journey, shaping how global operations are delivered and experienced. Success in this role will be measured by your ability to unlock value, reduce operational friction, and create sustainable competitive advantage through operational excellence and innovation. If you are passionate about transforming operations, thrive in complex, dynamic environments, and are ready to make a lasting impact, we invite you to apply for this unique leadership opportunity. The Coca-Cola Company will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States. Skills: Digital Transformation, Financial Operations, People Leadership, Policy Governance, Process Optimization, Risk Management Pay Range: United States of America: 197,000 USD - 222,000 USD Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered. Annual Incentive Reference Value Percentage: 50 Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target. Long-term Incentive Reference Value Percentage: 20 Long-term Incentive reference value is a market-based competitive value for your role. Location(s): United States of America City/Cities: Atlanta Travel Required: 00% - 25% Relocation Provided: Yes Job Posting End Date: July 14, 2026 Our Purpose and Growth Culture: We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws. The Coca-Cola Company is a global community of passionate employees who are refreshing the world and making a difference every day. Innovation has been at the heart of our story since 1886. It goes beyond new flavors and brands. Learn more about our system and how we’re making an impact. As a global organization, we seek opportunities to embrace and champion progress. Our careers span across functions and are globally connected to give you an unmatched career experience. We’re glad you’ve chosen to explore your next career opportunity with The Coca-Cola Company. Learn more about our hiring process and pick up tips on how to showcase your experience and skills so you can stand out and thrive. The Coca‑Cola global business system is composed of The Coca‑Cola Company (TCCC), its subsidiaries and 225 bottling partners around the world. Search jobs throughout our system.