Senior Compliance Specialist

Job Description

The Senior Compliance Specialist is a subject matter expert responsible for ensuring the organization's third-party

property debt collection operations remain in full compliance with all applicable federal, state, and local

regulations. This role serves as a critical control function — conducting audits and quality reviews, drafting and

owning regulatory responses, supporting staff training, and advising operational teams on compliance

requirements unique to property-related debt portfolios including rent arrears and related obligations. The Senior

Compliance Specialist is expected to exercise independent judgment, manage complex investigations, and

provide guidance to junior compliance staff.

Key Responsibilities

Regulatory Compliance & Oversight

• Ensure all collection activities comply with the FDCPA, CFPB regulations, and applicable state debt

collection statutes.

• Interpret and apply Regulation F requirements including communication limits, electronic communication

standards, and validation notice requirements.

• Monitor adherence to FCRA credit reporting standards as they apply to property debt accounts.

• Monitor UDAAP standards in all consumer-facing collection activity.

• Stay current on legislative and regulatory developments affecting third-party debt collection and proactively

communicate relevant changes to management.

Compliance Auditing & Quality Review

• Conduct regular compliance audits of collection accounts, written correspondence, and system workflows to

identify procedural gaps or regulatory exposure.

• Perform file reviews on property debt portfolios, including validation of documentation, contact records, and

account handling procedures.

• Analyze audit findings and complaint or dispute trends to identify systemic issues and escalate

appropriately to management.

• Collaborate with QA teams to integrate compliance requirements into quality assurance scorecards and review processes.

• Recommend corrective actions and process improvements based on audit outcomes; document findings in

a clear and organized manner.

Regulatory Response & Complaint Management

• Own the drafting of written responses to regulatory inquiries and complaints, including CFPB portal

complaints, Attorney General inquiries, Department of Labor inquiries, DFPI correspondence, and BBBcomplaints.

• Investigate consumer complaints and disputes thoroughly, reviewing account documentation and activity to

support accurate and compliant responses.

• Ensure all regulatory responses are completed within required timeframes and in accordance with internal

policies and applicable law.

• Coordinate with management and legal counsel on matters involving litigation risk or elevated regulatory

exposure.

• Maintain organized records of all regulatory correspondence and outcomes.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

• 2+ years of experience in compliance, quality assurance, or a closely related function within debt collection

or a regulated financial services environment.

• Ability to work independently and manage competing priorities under deadline pressure.

• Experience drafting written responses to regulatory bodies or consumer complaints in a compliance, legal, or operations capacity - Experience in property management or working with leases