Business Services outreach specialist

Business Services Outreach Specialist

This position is responsible for industry-related expertise based on career pathways, outreaching to and developing relationships with employers, successfully placing participants into jobs and providing ongoing retention services to both the employer and the participant.

Essential Job Functions:

• Initiates and maintains ongoing personal contacts with a variety of business and industry representatives and job placement/training agencies.
• Outreaches to businesses by making cold calls to potential employers.
• Explains benefits and employment support services provided by the Program to employers, including addressing employer's special needs.
• Explains On the Job Training and other Work Based Learning activities to employers, encouraging them to be a partner and utilize our services.
• Research newspapers, agencies, and other resources for job leads.
• Locates jobs for participants who completed educational and training programs.
• Collects data from employers related to job orders including job requirements and skills.
• Matches job skills with applicant qualifications; refers qualified applicants to employers.
• Coordinates and attends job fairs or other community meetings to conduct outreach and recruitment activities.
• Instructs in job seeking, application procedures, resume writing, interview preparation, and job retention skills.
• Provides job search/career information workshops and presentations.
• Provides labor market and community resource information.
• Works with Career Planners to exchange participant activity and progress data.
• Utilize Extreme Customer Service behaviors with all interactions with internal and external customers.
• Explores innovative strategies to obtain and retain talent with team and employers, such as customized and incumbent worker training options.

Work closely with the Work Experience Coordinator and the WIOA Program Manager to ensure adults and youth are assessed and appropriately matched to work experience opportunities and On the Job training opportunities.

Other Job Duties: This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime.

Physical Demands/Work Environment: Physical requirements include carrying/lifting up to 5 pounds, frequently; up to 10 pounds, regularly; and up to 25 pounds, occasionally. Visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to drive an automobile and operate computer keyboard and basic office equipment; subject to carrying, lifting, twisting and reaching to perform essential job functions. Working conditions are primarily in an office environment with occasional travel to other locations.

Required Competencies: Extreme Customer Service focus, learning orientation, communication proficiency, teamwork orientation, technical capacity.

Qualifications:

Education: Bachelor Degree from an accredited college or university or equivalent.

Experience: Prefer Minimum of two years' experience in business-to-business sales, staffing, recruiting, or workforce development. Previous experience in workforce development is preferred. Must possess a high degree of proficiency in data entry, Microsoft Office, and state appropriate state data entry systems. Requires knowledge of Workforce Programs and applicable federal, state, and local laws and regulations. Must possess excellent verbal and written communication skills as well as demonstrated Extreme Customer Service skills.

Skills/Abilities: Understand recruitment, data entry, and customer requirements; knowledge of methods and techniques of job development and placement; current practices in vocational education; local labor market trends and employment opportunities; effective procedures in identifying and securing community resources and services; ability to communicate effectively in both oral and written form; computer proficiency including computer usage to prepare documents and presentations, maintain various databases, and search for information on the Internet. Ability to engage, understand, and respond to the needs of business accounts. Proficient with Microsoft Office.

Additional Requirements: Must have valid driver's license and adequate vehicle insurance coverage.

Benefits:

Insurance: Health, Life, Dental and Disability, PTO, Paid Holidays, 401K, Flexible Spending Account, Tuition Assistance.