Client Services Associate

CAM60: Sensitech, Inc., 800 Cummings Center, Beverly, MA, 01915 USA May 5, 2026 About This Role The Client Services Associate provides customer care to Sensitech’s client base. The role focuses on relationship building with external customers and cross‑functional internal teams. The position is located in the Beverly, MA office. Key Responsibilities Account Set Up & Management: Customer Relationship Management & ERP database maintenance Coordinate with Sales and customers to enter appropriate account information Order Support including Purchase Order/Contract review, order qualification, processing, post‑sales follow‑up, customer and program engagement, and coordination with Sales, Professional Services and Supply Chain departments Collaborate with Supply Chain/Inventory, Programming, Shipping and Finance to ensure on‑time deliveries and consistent customer communication Phone support – field inbound calls regarding customer inquiries and orders Quote Management and Customer & Product Support Troubleshoot logistics, product and procedural issues Act as a customer advocate to ensure timely delivery and engage in the complaint process Participate in Client Services team to establish processes and improve efficiency Add value to internal and external customers Support clients’ program/project compliance Lead qualification and follow up with Sales Return Materials Authorization for post‑sale services Complete projects with little supervision and/or direction Other tasks as assigned Required Qualifications High School Diploma or GED 3+ years of experience in a customer‑facing role 3+ years of experience with an ERP system (including SAP, CRM, Sales Order Entry, Credit Return modules and inventory/purchasing modules) Preferred Qualifications Bachelor’s Degree Ability and desire to succeed in a cross‑functional environment Ability and desire to learn about the client base and industries Experience working with international customers 3+ years of experience with Microsoft Office Suite 3+ years of experience in Operations and Logistics Support Ability to work independently with minimal supervision Demonstrated passion, dedication, professionalism and proven execution Desire to grow with the company Professional written and verbal communication skills Superior attention to detail for accurate data input and database navigation Pay Range The annual salary for this position ranges from $53,000.00 to $106,000.00, depending on skills, education, experience and other qualifications. Benefits Employees may receive short‑term cash incentives subject to plan requirements and are eligible for health, disability, life insurance, tax‑advantaged accounts, tuition assistance and paid leave options including vacation, sick, personal, holiday, birth and adoption, parental, family and medical, bereavement, jury duty, military and purchased vacation. Carrier EEO Statement and Accommodations Process Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status. Carrier provides affirmative action for qualified individuals with a disability and protected veterans in compliance with the relevant laws. If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact View email address on click.appcast.io. #J-18808-Ljbffr