Computer Service Technician

We’re looking for a hands-on Computer Service Technician who enjoys diagnosing and fixing technology issues while delivering a great customer experience. In this role, you’ll work with a variety of devices—from laptops and desktops to mobile devices—supporting both retail and business clients. This is a fast-paced, high-impact role where your ability to troubleshoot efficiently, manage multiple repairs, and communicate clearly with customers will make a real difference. \n What You’ll Do Diagnose, repair, and maintain desktops, laptops, and mobile devices (including Apple and PC products) Perform hardware repairs, including device disassembly and part replacement Troubleshoot hardware, software, and operating system issues across Windows and Apple environments Use vendor tools and systems (Apple, HP, Lenovo, Dell) to complete diagnostics and repairs Support walk-in customers by assessing issues, setting expectations, and providing updates Manage repair tickets, including documentation, time tracking, and status updates Prepare repaired devices for return, including testing and basic setup Maintain ongoing communication with customers regarding repair progress Occasionally travel locally to support device setup and deployment for clients Partner with internal teams to escalate complex issues and ensure timely resolution Keep your workspace organized, stocked, and ready for daily operations Participate in technical training and certification programs What You Bring Experience troubleshooting and repairing computer hardware (break/fix experience preferred) Solid knowledge of PC hardware and basic networking concepts Familiarity with Windows and Apple operating systems Strong problem-solving skills and ability to work independently or as part of a team Clear communication skills and ability to explain technical issues in simple terms Detail-oriented mindset with a focus on quality and accuracy Ability to manage multiple priorities in a fast-paced environment Comfortable working directly with customers in person and over the phone Valid Driver's License Nice to Have A+ Certification (or willingness to obtain within 90 days) Experience with Microsoft 365 Familiarity with ticketing systems such as ConnectWise Manage Experience with OEM repair processes (Apple, HP, Lenovo, Dell What Sets You Apart Positive, team-first attitude and willingness to jump in where needed Strong customer focus—you build trust and confidence with every interaction Ability to stay calm and professional under pressure Initiative to identify improvements and go beyond the basics Why Join Us Hands-on technical work with a wide variety of devices and technologies Opportunity to grow skills through certifications and training Collaborative, team-oriented environment Local work with minimal travel outside the Green Bay/Fox Valley area If you enjoy solving problems, working with technology, and helping customers get back up and running, we’d love to hear from you. \n $20 - $24 an hour \n Tusker is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. We seek team members from all backgrounds to join our organization, and we encourage our employees to bring their authentic, unique, and best selves to work. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. Tusker makes hiring decisions based solely on qualifications, merit, and business needs at the time.