Convention Services Manager

At Kalahari Resorts & Conventions, we don’t just create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world‑class dining, luxurious spas, thrilling entertainment, and cutting‑edge convention centers that redefine hospitality. But we’re more than a resort. As a family‑owned company, our Promise is simple: Lead with Love . This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued. Through our partnership with charity: water, we’re also committed to bringing clean water to one million people in Africa. Convention Services Manager Kalahari Resorts & Conventions is seeking a Convention Services Manager. In this role, you’ll service assigned groups and special events, preparing both types for successful event execution. You will also work closely with event planners by planning the details of their agenda, room setup up and menu design. Additionally, you’ll handle bookings for one‑day events, as well as prospect for certain social events. You will have the opportunity to optimise revenue goals by suggesting menu enhancements and other resort amenities that align with clients’ needs. As part of our leadership team, you’ll embody our Promise to Lead with Love —guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You’ll enhance the guest and associate experience by coordinating every detail of group events to ensure they run seamlessly, creating a smooth, stress‑free environment for attendees and staff. You’ll also serve as the central liaison between clients, resort departments, and vendors, to help deliver memorable events while supporting associates with clear communication and organised execution. Key Responsibilities Coordinate all aspects of group events from initial planning through on‑site execution Communicate event details clearly to internal teams to ensure seamless delivery Manage client relationships by providing guidance, support, and timely updates Oversee event logistics such as room setups, audiovisual needs, and banquet requirements Resolve issues quickly to maintain a high‑quality guest experience and smooth operations What We’re Looking For Previous experience in a hotel/resort with an event space of at least 20,000 sq. Ft., and heavy group volume is required. 2-5 years of catering manager/conference services manager or similar event planning experience. Experience detailing & managing large (1000+ people), complex, multi‑day events with many moving parts. Experience negotiating changes in complex programs. Skilled multi‑tasker. Competency in Microsoft Word and Excel. Sales experience to up‑sell food, beverage, and meeting room services is preferred. A Sampling of Our Benefits Career growth opportunities with promotion from within 401(k) matching, paid time off, and holiday compensation Health, dental, and vision coverage for full‑time associates Employee appreciation events, discounts, and perks at all resorts Education assistance programmes to help advance your career Be Part of Something Extraordinary At Kalahari, we believe the best leaders Lead with Love —because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognised by Forbes as one of America’s Best Midsize Employers, America’s Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park. Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact. Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA Kalahari Resorts & Conventions is an Equal Opportunity Employer. #J-18808-Ljbffr